Opening Keynote: Through the Looking Glass 2009 and Beyond
The world has changed beyond recognition. What are the new paradigms that the recent global meltdown brings in its wake for global organizations? How can organizations leverage outsourcing in their business to stay ahead of competition. A world business leader shares his vision on what organizations need today and in the future to continue being relevant to their customers and enhance business value.
CXO Panel - Collaborative Value Realization: Going Beyond Productivity and Operating SLAs
In a dynamic landscape, are organizations redefining value to customers and stakeholders? The increasing relevance of BPO in today's economy makes it imperative to focus on operating and business metrics. Analysts and client leaders discuss about going beyond productivity and operating SLAs. Industry leaders debate on BPO value leakage, the impact on business metrics, governance and innovative pricing, and delivery models.
Experts' Panel
Client Case Study I: BPO solutions are going beyond horizontal solutions. Infosys BPO provides vertical and industry-led solutions that are created keeping in mind specific industry and client challenges. A global FMCG leader shares experiences on how industry solutions are driving business revenue with trade promotions and management solutions.
Client Case Study II: Infosys BPO continues to service end-to-end F&A solutions across clients, spanning the entire value chain of solutions. A global manufacturing company shares experiences on how FP&A solutions are driving business value and helping it unlock value from its business operations.
Client Case Study III: Every client operates in a unique ecosystem with specific challenges that need to be addressed. There is no "one size fits all." A global telco shares experiences on its journey towards transformational BPO with revenue cost assurance management solutions.
Client Case Study IV: To be finalized
Panel Discussion: Organization Change Management
The changing global economy is catalyzing organizations to reduce cost, bring in process and operating efficiencies and focus on business partnerships. Industry leaders debate on how to manage change in these dynamic times. They will discuss managing people and dealing with multi-location outsourcing initiatives along with consolidating processes and systems with a single vendor partnership strategy for multi-tower deals.
Client Perspectives - CPO Strategic Agenda 2010
Procurement's role in strategic operations has increased dramatically over the past five years. Today, procurement contributes to compliance, product innovation and bottom-line value. The role of the CPO is becoming extremely critical and procurement as a function contributes significantly to overall transformation that organizations seek to achieve. In the CPO's Strategic Agenda, a supply chain world leader will examine the critical role of the procurement organization and the role that the CPO plays at its helm.
Green BPO
The rapid rate of urbanization, rising energy demands per capita and our consumption-intensive lifestyles are putting tremendous pressure on our fast-depleting energy resources. Organizations are now increasingly aware and acting to reduce the effect of climate change and global warming. In this session, BPO providers and users alike explore environmental concerns, global and regional regulations and other drivers for the adoption of green initiatives and opportunities for BPO.
Simplifying Complex Negotiation and Contractual Outsourcing Deals
Organizations negotiate many complex deals every year. It is imperative to create professional teams that understand the various nuances of the deals and are able to integrate it with the business economics that the organization deals with i.e., tax and labor laws, financial regulations, etc. Industry and client experts discuss issues such as Intellectual Property, data security, privacy and liability, among others.
Client Presentation: From Operating to Business Metrics
Businesses need to go beyond monitoring operating metrics. The ability of BPO providers to impact business metrics is a true measure of partnerships and the ability of the service provider to truly integrate with clients' overall business fabric and strategic imperatives. A global leader shares experiences on how to drive this change and weave integrated partnerships into overall business strategy.
Analyst Conclave: Riding out the Storm
At our round table, industry thought leaders discuss what we need to do to prepare for the upturn. Leading analysts share their thoughts and perspectives on how the changes around the world are impacting businesses, clients and service providers alike. They will discuss the strategies that will impact their ability to rebound and continue building a resilient and robust world economy.
Transformational Partnerships: Going Beyond "Cost-driven Deals and Building Partnerships to Drive Business Value"
Global changes demand that transformational partnerships will drive business focus and catalyze global businesses to drive exponential business value by expanding into newer markets and impacting their customers. How can these partnerships be forged? What are the strategies that will succeed? Get the experts' perspectives on driving Platform BPO for commoditized offerings and the emergence of vertical BPO and utilities that will not only impact G&A but increasingly impact the cost of service/goods sold for global businesses.
Busting the BPO Myth
What will be the future of BPO? Will it evolve or die? Industry analysts discuss the relevance of BPO in the world today and tomorrow with a 'Through the Looking Glass' perspective for BPO 2020.