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Vodafone transforms customer experience with Online Acceleration Program

Vodafone transforms customer experience with Online Acceleration Program

Client: Vodafone Group (www.vodafone.com)

Industry: Communication services

Carl Bennett, Global Head of Online Technology, explains how Vodafone’s Online Acceleration Program delivers a coherent online customer experience across geographies. He also discusses the huge growth in the adoption of online services, and how Vodafone is addressing this trend.

Watch Video | Learn more about our Communications Services and Digital Transformation offerings

Videos

Hudson CFO: TalentEdge raised us to “world-class” standards

Atiq Juma Faraj Nasib, Senior Director, Commercial Services Sector Client: Hudson (au.hudson.com)

Mark Leigh, Hudson Asia Pacific’s Chief Financial Officer, talks about how the TalentEdge platform has helped his company deliver a number of achievements for their payroll and billing system. He describes their IT function now as “world class”. Payroll delivery and accuracy are at optimal levels, and costs are directly correlated to revenue trends.

Watch Video | Learn more about Infosys TalentEdge

 

First Middle Eastern company on Oracle Fusion Financial Accounting Hub

First Middle Eastern company on Oracle Fusion Financial Accounting Hub Client: Al Shirawi Group (www.alshirawi.com)

Industry: Manufacturing

Al Shirawi partnered with Infosys to develop a strong financial analytics platform for consolidation and reporting, and reduced its month-end closing from weeks to days.

Watch Video | Learn more about our Oracle offerings

 

“We achieved rollout of the customer service program within just three months”

“We achieved rollout of the customer service program within just three months” Client: Openreach, a BT Group company (www.bt.com)

Industry: Communications Services

Ian Chatfield, Customer Experience Director, Openreach Service, discusses the merits of Infosys AssistEdge and how the product has helped Openreach rollout an improved customer service program in record time across their business.

Watch Video | Learn more about our Communications Services Offerings and Infosys AssistEdge

 

AssistEdge – Building an integrated customer service experience for Openreach

AssistEdge – Building an integrated customer service experience for Openreach Client: Openreach, a BT Group company (www.bt.com)

Industry: Communications Services

Openreach, part of BT Group, needed a rapid customer experience solution to help simplify its existing processes. Ian Chatfield, Customer Experience Director, Openreach Service, discusses the importance of customer experience and how Infosys AssistEdge has simplified processes and improved productivity in their contact center operations.
- Ian Chatfield, Director of Customer Experience, Openreach Service

Watch Video | Learn more about our Communications Services Offerings and Infosys AssistEdge

 

More videos

Case studies

Saving lives through a cloud-based platform

Saving lives through a cloud-based platformClient: NovaSom (www.novasom.com)

Industry: Medical Devices

Infosys transformed NovaSom’s sleep apnea diagnostic platform to deliver faster results for patients. The solution reduced NovaSom’s processing time by 60%, reduced costs while expanding reach, and delivered same-day test results.

Download | Learn more about our Medical Devices offerings

 

JFK Health System prepares to convert to the ICD-10 medical classification standard

JFK Health System prepares to convert to the ICD-10 medical classification standardClient: JFK Health System

Industry: Healthcare

To ensure its fiscal stability, JFK Health System must effectively manage its reimbursement processes—so in the face of a federal mandate to convert to the updated medical classification standard, the ICD-10, by October 1, 2014, JFK engaged Infosys Public Services to assess potential financial risks and formulate a plan to fix the root causes to ensure a revenue neutral and sustainable business in the ICD-10 world

Download | Learn more about our Infosys Public Services and Healthcare offerings

 

Kellogg's new intranet portal makes collaboration - "G-r-reat!"

Kellogg's new intranet portal makes collaboration - 'G-r-reat!'Client: Kellogg Company (www.kelloggs.com)

Industry: Food processing

Kellogg selected Infosys to develop and manage K Connect, an enterprise collaboration program that enabled Kellogg to drive deeper employee collaboration across its many regions and businesses, while also improving margins through reduced administrative overheads.

Download | Learn more about our consumer packaged goods and retail offerings

 

Real-time data on tap

Real-time data on tapClient: Anglian Water, UK (www.anglianwater.co.uk)

Industry: Water and Wastewater Management

Anglian Water chooses Infosys to help the water utility use every drop of data with a pioneering enterprise content management system.

Download | Learn more about our Water and Wastewater Management offerings

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