Building Tomorrow's Enterprise

Vodafone transforms customer experience with Online Acceleration Program

Client: Vodafone Group (www.vodafone.com)

Industry: Communication services

Carl Bennett, Global Head of Online Technology, explains how Vodafone’s Online Acceleration Program delivers a coherent online customer experience across geographies. He also discusses the huge growth in the adoption of online services, and how Vodafone is addressing this trend.

Hudson CFO: TalentEdge raised us to “world-class” standards

Client: Hudson (au.hudson.com)

Mark Leigh, Hudson Asia Pacific’s Chief Financial Officer, talks about how the TalentEdge platform has helped his company deliver a number of achievements for their payroll and billing system. He describes their IT function now as “world class”. Payroll delivery and accuracy are at optimal levels, and costs are directly correlated to revenue trends.

First Middle Eastern company on Oracle Fusion Financial Accounting Hub

Client: Al Shirawi Group (www.alshirawi.com)

Industry: Manufacturing

Al Shirawi partnered with Infosys to develop a strong financial analytics platform for consolidation and reporting, and reduced its month-end closing from weeks to days.

AssistEdge – Building an integrated customer service experience for Openreach

Client: Openreach, a BT Group company (www.bt.com)

Industry: Communications Services

Openreach, part of BT Group, needed a rapid customer experience solution to help simplify its existing processes. Ian Chatfield, Customer Experience Director, Openreach Service, discusses the importance of customer experience and how Infosys AssistEdge has simplified processes and improved productivity in their contact center operations.
- Ian Chatfield, Director of Customer Experience, Openreach Service

“We achieved rollout of the customer service program within just three months”

Client: Openreach, a BT Group company (www.bt.com)

Industry: Communications Services

Ian Chatfield, Customer Experience Director, Openreach Service, discusses the merits of Infosys AssistEdge and how the product has helped Openreach rollout an improved customer service program in record time across their business.

Dubai Chamber bets on Oracle Fusion to become more business-friendly

Client: Dubai Chamber (www.dubaichamber.com)

Industry: Public Services

Atiq Juma Faraj Nasib, Senior Director, Commercial Services Sector, explains how the implementation of Oracle Fusion applications will enable Dubai Chamber to streamline its human resources and financials processes, and give better visibility into business operations.

Watch Video | Learn more about our Oracle offerings

Saving millions through the back office

Client: Staples Brazil (http://staples.newshq.businesswire.com/about)

Industry: Office products and business services

Derk Visser, CFO of Staples Brazil walks us through the challenges and their decision to partner with Infosys. The partnership resulted in streamlined back office functions, higher margins and more efficient operations.

Watch Video | Learn more about our Business Process Outsourcing offerings

‘Infosys was one step ahead of business and IT which led to a perfect implementation’

Client: Ricoh (www.ricoh.com)

Industry: Logistics & Distribution

Ricoh Americas executives highlight the value Infosys brought to their merger with IKON Office Solutions, Inc.: a solid approach to the challenges, intense knowledge of Oracle, and an in-depth business knowledge of Ricoh, all of which led to the successful integration between the two companies.

Watch Video | Learn more about our Logistics & Distribution and Oracle offerings

'Infosys has been a long-term strategic partner especially in the SAP space'

Client: McKesson (http://www.mckesson.com)

Industry: Life Sciences

Steve Dunne, Senior Director, Enterprise Architecture at McKesson outlines how Infosys is successfully incubating SAP HANA for speed of information and real-time analytics.

Watch Video | Learn more about our Life Sciences offerings

‘We found a partner that was highly collaborative and disciplined in terms of approach’

Client: AMP Services (www.amp.com.au)

Industry: Financial Services

Sharmini Sivathas, IT Director, Service Management discusses how Infosys helped AMP Services migrate from a legacy Lotus Notes set-up to a functionally rich Microsoft SharePoint environment.

Raising the bar on productivity

Client: AMP Services (www.amp.com.au)

Industry: Financial Services

Craig Ryman, IT Director, AMPCI, discusses how Infosys enabled AMP Services to improve the interoperability of their end-user computing, productivity and collaboration tools.

‘Whether it's execution or strategy, we're always going to be looking at Infosys and their capabilities’

Client: Analog Devices (www.analog.com/en/index.html)

Industry: Manufacturing

“Adaptability, scalability, bringing the right people; we all have a challenge in finding the right people, the best people. It’s not a perfect science but the quality of the people that Infosys brings to bear is quite high, and those are the things I look for.”
- Steve Oberlander, Director of Enterprise Applications, Analog Devices

Real time data on tap

Client: Anglian Water, UK (www.anglianwater.co.uk)

Industry: Water and Wastewater Management

From data comes knowledge, with knowledge comes greater insight and agile decision making. For Anglian Water, access to the right information at the right time is essential for delivering a high quality of customer service, reducing business risk and meeting its regulatory requirements.

Richard Boucher, Business Change and Strategy Director and Rachel Butler, ECM Programme Manager at Anglian Water, discuss how Infosys is helping the water utility use every drop of data to enhance collaboration with pioneering enterprise content management system.

'A very mature organization with operational excellence at its heart'

Client: AstraZeneca (www.astrazeneca.com/Home)

Industry: Life Sciences

Sam Covell, Head of IS Procurement, outlines how AstraZeneca’s strategic partnership with Infosys delivers value to the business.

'The very quick grasp of the Experian landscape was really above expectations. They were absolutely brilliant!'

Client: Experian (www.experian.com)

Industry: Business Services

Russ Coulter, Global Integration Architect, discusses Experian's engagement with Infosys to execute a successful master data management pilot using the new suite of Oracle Fusion products.

Using metrics-driven intelligence to deliver business value

Client: BNP Paribas Cardif, Netherlands (www.bnpparibascardif.com/)

Industry: Insurance

BNP Paribas Cardif, a subsidiary of BNP Paribas, is the market leader in mortgage protection in the Netherlands. Over the past two years, BNP Paribas Cardif has partnered with Infosys for maintenance and enhancement of its mission-critical savings system.

Here, Fred de Meij ,COO, BNP Paribas Cardif, Netherlands discusses how Infosys delivered value to its business and highlights the qualities that set Infosys apart from its peers.

Looking at the future - new lines of business

Client: BNP Paribas Cardif, Netherlands (www.bnpparibascardif.com/)

Industry: Insurance

Fred de Meij, COO, BNP Paribas Cardif, Netherlands explains how a rapid decline in the savings market in the Netherlands is affecting his strategic priorities, and looks into the future of his company’s partnership with Infosys.

Scaling from shared services to core services

Client: Brown Brothers Harriman (www.bbh.com/wps/portal/home)

Industry: Banking, Mergers and Acquisition

“What’s different about it, and I think it’s a compliment to Infosys, is our ability to use them for aspects of what we offer as a core service.” - Tim Connelly, Partner, Investor Services, Brown Brothers Harriman

'The knowledge, attitude and flexibility that Infosys showed was key to keeping the project rolling at the right pace and quality'

Client: Anheuser-Busch InBev (www.ab-inbev.com)

Industry: Consumer Packaged Goods

AB InBev, global brewer and one of the world’s top five consumer products companies, chooses Infosys for its Global ERP implementation. Here, Gustavo Pimenta – Vice President IBS – Western Europe from AB InBev highlights the important role played by Infosys in this journey.

Proving to be a trusted transformation partner

Client: ABN AMRO (www.abnamro.com/en/index.html)

Industry: Banking

Menno Van Dassen, Head of Transaction Banking, ABN AMRO, discusses how, over the years, Infosys has grown and proven to be a trusted transformation partner.

Managing triple digit growth, efficiently

Client: Athene Annuity (atheneannuity.com)

Industry: Life Insurance, Annuity

"McCamish-Infosys has been a great partner. The leadership and the relationship management team and all the touchpoints between McCamish, Infosys, and our Athene Annuity are terrific. The interaction, the communication and the process, are terrific. We are very, very pleased with the relationship."
- Chris Grady, Head of Retail, Athene Annuity & Life Assurance Company

'Infosys understands 'on value' which is what it's all about'

Client: DuPont (www.dupont.com)

Industry: Agriculture, Nutrition, Electronics, Communications

Steve Drabble, CIO – EMEA and Jean-Luc Ramboz, Sales & Marketing IT Manager – EMEA, describe how Infosys helped DuPont develop a robust, next-generation global pricing platform. The platform enables DuPont to avoid revenue loss, ensure consistent pricing and comply with SOX pricing requirements, and frees up its sales force to get closer to the customer.

Dupont realizes business value; gets closer to customers

Client: DuPont (www.dupont.com)

Industry: Agriculture, Nutrition, Electronics, Communications

Steve Drabble, CIO – EMEA and Jean-Luc Ramboz, Sales & Marketing IT Manager – EMEA, DuPont discuss how Infosys enabled them to get closer to customers.

Vision for the future: Partnering to solve global challenges

Client: DuPont (www.dupont.com)

Industry: Agriculture, Nutrition, Electronics, Communications

Jean-Luc Ramboz, DuPont’s Sales & Marketing IT Manager – EMEA, charts a road map for the future. DuPont, through innovation and collaboration, aims to address global challenges including food, protection of people and environment, he says.

Getting smart with customer experience

Client: Hafslund (www.hafslund.no)

Industry: Utilities

Egil Brækken, CIO, discusses how Infosys is helping Hafslund improve customer management through self-service and streamlining processes, and how Infosys partnered with Hafslund to build Smart Metering platforms for one of the largest projects in Sweden.

DNV and Infosys create a world-class business support system for the certification business

Client: Det Norske Veritas (www.dnv.com)

Industry: Risk Management and Certification

Morten Lovstad, Global Director of Processes and Systems, DNV Business Assurance discusses how the ConCert CRM solution developed by Infosys and DNV is driving new growth, streamlining processes and enabling clients to manage business risks more effectively.

Sustainability means business opportunity

Client: Det Norske Veritas (www.dnv.com)

Industry: Risk Management and Certification

Patrick Adamcik, ConCert Project Director, discusses how innovation in the field of business sustainability is driving new areas of opportunity for DNV.

Watch Video | Learn more about our Sustainability offerings

PepsiCo partners with Infosys for SAP expansion in Latin America

Client: PepsiCo (www.pepsico.com)

Industry: Retail and Consumer Packaged Goods

"Something that surprised me about working with Infosys is the commitment that they displayed in working with us."
- Jose Cota, SAP Sustain & Continuous Improvement Director, PepsiCo Latin America

Watch Video | Learn more about our Retail and Consumer Packaged Goods offerings

Flying high on analytics

Client: Bell Helicopter (www.bellhelicopter.com)

Industry: Aerospace & Defense, Manufacturing

"I can tell that it’s really important to them (Infosys) that they don’t leave until they’ve ensured that we’re getting the value that we need to out of the implementation."
- Matthew Cordner, Director, Business Process Integration, Bell Helicopter

Watch Video | Learn more about our Manufacturing and Aerospace & Defense offerings

'Lebara and Infosys worked in a very innovative and out-of-the-box manner'

Client: Lebara (www.lebara.com)

Industry: Telecommunications/ Wireless

Shyam Mardikar, CTO, explains how Lebara dramatically raised the productivity of its sales force with Infosys’ automated stock-to-cash process, and innovative approach to mobility solutions.

Watch Video | Learn more about our Communications offerings

Airtel executives discuss how 'airtel money', powered by Infosys WalletEdge, pushes the limits of financial inclusion in India

Client: Airtel (www.airtel.in)

Industry: Communication Services

"The scale of Airtel partnered with the domain expertise of Infosys in the banking space is bringing (consumers) the convenience of using mobile payments in a safe and secure manner."
- Sriram Jagannathan, CEO, airtel M Commerce Services Limited

Watch Video | Learn more about Infosys WalletEdge and Finacle

Infosys helps loyalty giant Aimia become customer analytics expert

Client: Aimia (www.aimia.com)

Industry: Retail and Consumer Packaged Goods

Simon Hawkes, COO, EMEA and Fiachra Woodman, IT Director, EMEA discuss how Infosys partnered with Aimia to build its flagship next-generation analytics solutions.

The future of retail analytics in a world of big data

Client: Aimia (www.aimia.com)

Industry: Retail and Consumer Packaged Goods

Aimia leaders share their views on the importance of technology in drawing meaningful insights from structured and unstructured data in an ever-expanding digital world.

'Infosys will increase our ability to support our business in a very flexible way'

Client: Essent (www.essent.nl)

Industry: Utilities

Hardy Seinhorst, Information Manager B2C, Essent, talks about the challenges faced by European utility companies and how Infosys is creating a flexible, stable and innovation-rich environment for Essent to deliver business agility and great customer service.

'Infosys has brought a lot of knowledge about broadcaster infrastructure and large, scalable media systems'

Client: Unwire (www.unwire.com)

Industry: Communications, Media and Entertainment

Unwire and Infosys have created an innovative ‘2nd Screen’ solution that enables broadcasters to engage with their viewers in real-time, boosting viewer loyalty and creating new revenue streams.

'Broadcasters – are your viewers cheating on you?'

'See the 2nd Screen solution in action.'

'Infosys has been able to understand our business'

Client: Vaisala (www.vaisala.com)

Industry: Environmental and Industrial Measurement

Petteri Naulapaa, CIO, Vaisala, talks about the importance of give and take in building a successful partnership.

Infosys helps us innovate

Client: Alstom (www.alstom.com/Power)

Industry: Manufacturing

Michael Loechle, Vice President, Information Systems, Alstom Thermal Power, describes how the Infosys approach to scope definition helps Alstom achieve better, more innovative results.

'Infosys, more than any other company we work with, is dialed into what Syngenta is all about'

Client: Syngenta (www.syngenta.com)

Industry: Manufacturing - Agri-Business

Daniel J Rose, Global Head of IS and Business Architecture and Jonathan Apted, Strategic Supplier Manager for Application Services, Syngenta, discuss how Infosys adds value to their organization by bringing in capabilities from outside their core business.

Migration to a private cloud gives Ricoh new revenue opportunities

Client: Ricoh (www.ricoh.com)

Industry: Printing and Managed Services

Ian Winham, EVP and CFO of Ricoh talks about how moving to a private cloud gives Ricoh new revenue opportunities and also enables Ricoh to save costs and reduce its ecological footprint.

'It's not every day you do an IT project that has a real potential for saving lives'

Client: Telstra (www.telstra.com.au)

Industry: Telecommunications and information services

Sam McManus, General Manager - Operational Support Systems Solution Centre, Telstra, highlights Infosys' "focus, resourcefulness and flexibility" in developing an award-winning national emergency warning system.

'Infosys tells us not what we want to hear, but what we need to hear'

Client: Hitachi Data Systems (www.hds.com)

Industry: Hi-Tech Manufacturing

"The core strength of Infosys is their dedication to quality and customer satisfaction. We are thrilled with their culture and the access that we've had to senior management" - Rex Carter, Senior Vice President, CIO, Hitachi Data Systems

Ricoh's CFO discusses key factors in partner selection for a complex private cloud implementation

Client: Ricoh (www.ricoh.com)

Industry: Printing and Managed Services

"The Infosys strength is their delivery and outcome-based attitude" - Ian Winham, EVP and CFO of Ricoh talks about the importance of senior management engagement in building a long-term partnership.

'Infosys stepped up to the bat time and time again to make sure the project was delivered'

Client: National Science Center (www.nscdiscovery.org)

Industry: Academic/ Non-Profit

Norwood 'Rob' Dennis, CEO of National Science Center, talks about the challenges of taking NSC's Learning Logic program to the cloud.

Infosys named 'Business Partner of the Year' by P&G

Client: P&G (www.pg.com)

Industry: Consumer Goods

Infosys won the 'Business Partner of the Year' global award from Procter & Gamble (P&G) for a transformational order, shipping and billing program as well as excellence in consulting, technology and BPO services.

Nordstrom personalizes the shopping experience

Client: Nordstrom (www.nordstrom.com)

Industry: General Merchandisers

A mobile Point-of-Sale (POS) system reduces loss of sales with minimal investment. At Oracle OpenWorld 2011, Bill Tucker, Vice President - Systems Delivery, Nordstrom, discusses the impact of Infosys' mobility solution on customer satisfaction and revenue.

'The implementation set global standards'

Client: Volkswagen Group of America (www.volkswagengroupamerica.com)

Industry: Automotive

Edward Rybicki, Process Integration Officer, Volkswagen Group of America, speaks about the benefits of Infosys' long-term approach to IT solutions.

'Infosys' solutions passed quality tests with flying colors'

Client: Volkswagen Group of America (www.volkswagengroupamerica.com)

Industry: Automotive

Robert G. Hillman, General Manager - After Sales IT Systems, Volkswagen Group of America, discusses how Infosys’ project management skills aligned with their strategy.