BPM-EAI
A large publicly held commercial insurance company, catering to North American markets, was struggling with long turnaround times for its lead management process, thereby losing customers...
to competition. Additionally, it was unable to prioritize and segment leads to build focused relationships with high value customers. Infosys proposed and delivered a TIBCO iProcess-based Business Process Management (BPM) solution that helped them gain customer mindshare and provide flexibility to incorporate additional business processes in future.
Owing to acquisitions, a leading APAC-based telecom provider with voice, data, and online services across the world, had to deal with a highly fragmented Lead-to-Cash (L2C) process...
across several BSS (Business Support Systems) applications such as CRM, Quote, Provisioning, Billing and Finance. Additionally, as a strategic push to move its IT infrastructure toward the Cloud, the telecom major was modernizing in-house applications into Software-as-a-Service-based equivalents. This led to a complex integration challenge. Infosys leveraged its knowledge and expertise in Business Process Management and CRM, employing industry best practices to streamline the Lead-to-Cash process by orchestrating the Cloud and in-house BSS applications. Infosys’ solution helped the client present a superior experience to business and end users.
A global aircraft manufacturer and defense contractor wanted to automate its support data creation and customization process for different customers and deliver support data online. Infosys delivered robust and scalable services, and infrastructure...
for electronic support data delivery. Our solution helped the aircraft manufacturer focus on improving the quality, accuracy and consistency of support data being delivered to its customers. It enabled the company to achieve significant cost savings by implementing new interfaces through a reusable component framework.
A leader in aircraft manufacturing faced business and IT challenges while developing one of the world’s largest passenger aircraft. The client sought seamless information flow across its systems and locations to reduce cost and cycle time, maximize...
engineering productivity and meet customer demands. Infosys implemented a Service-Oriented Architecture prototype solution across the Business Process Management lifecycle, including key business processes such as aircraft design, design modification and transition. Our solution helped the company rationalize and harmonize program interfaces.
Infosys developed an end-to-end card issuance platform for a leading financial services company in the US. We leveraged the Microsoft BizTalk suite of products to develop a robust yet nimble platform to meet the changing needs...
of the credit card business. Our platform processes credit card issuance requests for both magnetic stripe and smart cards. It has significantly reduced the card processing cycle time and enhanced the customer experience.
A global securities, investment banking and retail banking firm serving one of the largest customer bases in the world, needed to make its card services division US Regulation Z-compliant. The banking...
major required a powerful credit card dispute resolution framework to automate resolution of disputes and credit card operations needed to be streamlined to ensure real-time batch processing. Infosys successfully implemented a solution based on Pegasystems' SmartBPM® suite-powered Smart Dispute™ framework that reduced unnecessary write-offs, automated manual card dispute operations and provided complete US Regulation Z compliance.
The sales portal of a digital, cable TV and telecommunications service provider in the US had a workflow application. The portal's sales processes were developed in classic ASP on a SQL Server platform. As sales grew, a single enterprise application...
for business sites became imperative. Infosys re-engineered the two-tier architecture to a portal architecture leveraging webMethods 7.1 product suite. Our portal solution supported the company's business expansion and enabled reuse across projects.
Customer Relationship Management
A leading industrial gas company was saddled with incongruent business processes that hampered efficiency and agility of business divisions. The company required an agile CRM application to streamline processes. The company...
partnered with Infosys for an enterprise-wide CRM application for Leads Management, Sales Management, Customer Data Management, and Claims Management at a low Total Cost of Ownership (TCO). The agile solution helped enhance collaboration, tracking and reporting of business operations.
Abu Dhabi Commercial Bank (ADCB), the third largest bank of UAE, decided to implement an integrated Customer Relationship Management (CRM) solution to streamline its operations, enhance efficiency and offer...
customers a rich and consistent cross channel experience. Infosys designed and built the solution by harnessing its Global Delivery Model (GDM), employing its hybrid delivery approach of both onsite and offshore teams. Leveraging its innovative InTrak methodology, Infosys implemented the enterprise-wide Oracle Siebel CRM Solution that addressed all the pain points and provided an enriching experience for both the end-customers and the ADCB staff. The CRM solution simplified ADCB's interaction traceability with its customers, increased ROI, empowered users, and enhanced customer satisfaction and retention. It streamlined processes for 100+ service request types across asset and liability-based products.
Outotec Oyj, a leading provider of process solutions and technologies for mining and metallurgical industries, wanted to synergize the functioning of its business units. The company operated through multiple and independent business units, covering the entire...
production chain of processing minerals to metals. Infosys partnered with Outotec and implemented a robust CRM sales system that helped the company achieve process harmonization and serve customers better. Our solution gave the momentum to realize the vision of "One Outotec" that provided the right solutions at the right time and cost.
Infosys' Global CRM solution enabled enterprise-wide business automation at a leading global certification body - DNV Business Assurance. It was the first business transformation project platform...
on a global scale. Our Global Delivery Model (GDM) brought together a pool of professionals with diverse skills to implement the solution. Realizing the efficacy of the solution, many of our clients in the Nordic region have embraced it.
This global leader in branded foods and beverages faced a marketing challenge in effective campaign management due to the lack of quality data and non-availability of a scalable system for managing its operations. This led to longer cycle times for running...
campaigns. Also, the company was unable to reach its customer base effectively. Infosys was chosen for its vast Siebel expertise and a cost-effective methodology to provide support and maintenance solutions for the Siebel applications.
Supply Chain Management
Life Technologies, a global biotechnology tools company, partnered with Infosys to transform its legacy e-Commerce infrastructure. The company wanted an agile, scalable and adaptable system to facilitate an efficient transaction process. Infosys implemented...
a comprehensive e-Commerce solution based on the Comergent platform (now Sterling Commerce Multi-Channel Selling Suite). Our e-Commerce solution provided Life Technologies an effective merchandising channel and an efficient buying process, improved its purchase and conversion process, and enhanced merchandising and customer self-service capabilities.
Herbalife is one of the largest premier health and well-being companies headquartered in Southern California, US. Herbalife periodically had new-product releases and required...
efficiencies. Our solution helped Herbalife in adhering to uniform practices for supply chain planning and procurement.
Infosys designed, developed and implemented an Oracle Advanced Planning System for a Fortune 100 global manufacturing major. The company integrated multiple workforces and diverse business processes, resulting in better...
order promising and enhanced visibility across the supply chain.
Ameren, an energy major, recognized that services account for over 60% of its indirect spend. Infosys helped Ameren re-engineer manual and fragmented supply chain processes to improve productivity...
by over 50% and reduce cycle times by over 60%. Infosys' approach enabled the client to achieve increased savings and improved efficiencies in processes.
Infosys implemented IT Service Management (ITSM) for a leading telecom service provider of fixed and mobile telephony, Internet and television in Europe. Our approach, based on the Global Delivery Model, optimized client...
operations, improved system usability and enhanced customer satisfaction.
SYSCO - North America's largest food service marketer and distributor, operates through a network of 75 regional Operating Companies (OpCos). Supply chain integration through the OpCos was a...
key strategy to increase cost and service efficiencies. For this, SYSCO initiated a large-scale supply re-engineering and redistribution program. The program streamlined supply and distribution at all levels and impacted the entire value chain - from CPG manufacturers to end customers. A network of mid-point distribution facilities - Redistribution Centers (RDCs) was created to consolidate Less-Than-Truckload (LTL) shipments and use intermodal shipping to generate significant savings in transportation costs, reduce working capital through lower regional inventories and to reduce the overall supply chain costs. Infosys was SYSCO's primary Systems Integration partner to design and implement a set of new business processes for the management of these RDCs.
Lifetouch National School Studios Inc., one of the largest employee-owned companies in portrait photography in the United States and Canada, partnered with Infosys to revamp its Order Management System by implementing...
the Sterling Commerce Multi-Channel Fulfillment Suite. Infosys effectively implemented the Suite and defined a rapid iterative approach. This enabled the client to build a strong foundation as a preferred partner of choice in the SCM space.