Business Application Services

Microsoft Dynamics

Direct Wines delights customers with Microsoft Dynamics AX solution

Direct Wines needed to increase business growth, efficiency, and customer satisfaction and better manage its international catalog-based, order-to-cash business. Infosys designed, developed... and implemented a solution based on Microsoft Dynamics AX 4.0. As a result, Direct Wines reduced customer call time by up to 30 seconds per call, increased sales per hour from outbound calls by 10 percent, and reduced the time from order entry to fulfillment processing by 47 percent.

Oman firm increases productivity, cuts costs with business management tool

Oman-based Al Maha petroleum products company is a pioneer in distributing refined products, with an extensive country-wide retail network. The company wanted to gain visibility across processes, enhance efficiency of operations, and ensure effective decision-making. However, disparate IT systems posed a challenge. Al Maha partnered with Microsoft... Gold Certified Partner Infosys, replacing its business management systems with a single integrated enterprise resource planning solution powered by Microsoft Dynamics NAV 2009, and consolidating data from 163 filling stations in a single database. This provided Al Maha with a 360-degree view of its distributed operations and aligned its IT infrastructure with the business. The company’s planning and real-time reporting mechanism has improved productivity by 30 percent and decreased manual effort by 25-30 percent.

Reproduced with permission from Microsoft

Petrochemicals company improves efficiency with business management solution

Farabi Petrochemicals needed to streamline its infrastructure with integrated business management tools. However, its disparate IT infrastructure and homegrown, non-integrated system was unwieldy and difficult to manage. The company wanted a state-of-the-art enterprise resource planning (ERP) system to plan, monitor and control operations. By partnering with Infosys, Farabi... replaced its existing systems with a single ERP solution powered by Microsoft Dynamics AX 2009. The resulting implementation was completed in less than 10 months, one of the fastest deployments in the petrochemical industry. As a result, Farabi has simplified business and operational processes, increased efficiency and productivity, and enhanced planning and decision-making mechanisms.

Reproduced with permission of Microsoft

Malaysian firm consolidates information resources, improves productivity and reduces costs with integrated ERP solution

Malaysia-based Samling Global Limited is an integrated forest resource and wood products company with extensive forest resources, processing facilities and distribution networks. Samling was managing its diverse businesses with a plethora of non-integrated IT systems, resulting in cumbersome, time-consuming and manual error-prone processes. Partnering with Infosys, Samling replaced 11 existing... legacy systems with a single integrated enterprise resource planning (ERP) solution powered by Microsoft Dynamics AX 4.0. The centralization provides a 360-degree view of all business processes and aligned Samling’s IT landscape with its complex business and financial processes and distributed operations. The streamlined and automated processes provide Samling with an effective planning and real-time reporting mechanism that improved employee productivity by 30 percent and reduced costs by 20 percent.

Reproduced with permission of Microsoft

Oracle

Cummins enhances its integrated customer care solution with Infosys

Cummins, a global power leader, operates in 190 countries through a network of over 500 company-owned and independent distributor locations and 5,200 dealer locations. Cummins Business Services (CBS)... supports employees and other business units through different service lines, including accounting services, human resource services and customer care. CBS partnered with Infosys and launched the customer care program to improve customer experience across multiple contact channels like voice, emails and fax. Infosys developed an Oracle Siebel Solution for customer support groups incorporating computer telephony integration, service requests and activity management, Oracle Siebel Order Management, and multiple integrations with legacy order fulfillment systems using Fusion Middleware. After the implementation of the customer care program, a customer satisfaction survey showed an increase in score from 66 percent in 2008 to 88 percent in 2010.

Infosys synchronizes global HR processes for publishing giant Reed Elsevier

Reed Elsevier, the UK and Netherlands based publishing giant, needed to have greater control over its HR-related data that serves 35,000 employees in 15 countries. The firm grew through mergers and... acquisitions and needed a human capital management (HCM) system and strategy that facilitated the addition of various inherited HR systems into its IT footprint. Reed Elsevier faced data security challenges because of stringent international data protection and privacy regulations. Infosys, an Oracle Diamond Partner, was chosen to implement Oracle's PeopleSoft Enterprise HCM application as the foundation for its new PeopleHUB global HCM initiative. With a global template process, Infosys harmonized 30 key business processes across eight modules and provided Reed Elsevier with add-on tools and solutions that resulted in cost savings and reduced customizations.

Published with permission of Profit Magazine and Oracle Corporation

Infosys Oracle EBS R12 upgrade helps MoneyGram automate, cut costs, and prepare for growth

MoneyGram International (MGI) is a U.S.- based payment services provider that operates out of more than 200,000 locations in 190 countries posting revenues worth US$1.3 billion. Owing to multiple acquisitions and takeovers, MoneyGram was... saddled with non-synchronous processes and applications in a disparate and complex IT environment. This led to high costs of training and maintenance, apart from needing a large headcount to manage the applications. Infosys implemented the Oracle EBS R12 upgrade for general ledger, payables and cash management function areas in a time-bound manner. It upgraded MGI's existing system and leveraged functionalities in the newer version while extending the solution to 14 additional countries simultaneously. The solution accelerated the firm's monthly financial close by two days while giving the company granular and actionable knowledge of gains and losses across business units resulting in annual savings of millions of dollars.

Smooth implementation, solid results

United Technologies Corporation Fire and Security (UTCFS) is a global leader in providing electronic security and fire safety products and solutions. The company's China operations sought to develop new services... quickly, at reduced cost and with minimal effort from the IT organization. Infosys implemented JD Edwards, which enabled automation of several business processes. This resulted in integration of China operations with other Asian businesses using JD Edwards, and helped build best practices into processes.

SAP

SAP AFE (authorization for expenditure) approval application for a leading oil field services company

A large oil field services company wanted an application which could provide decision support for management on divisional capital spending. Authorization for expenditure (AFE) captures critical data like company... code, plant, cost center, amount of investment and justification for the project and provides accurate financial data like ROI, net capital expenditure and payback period of the investment. Based on figures provided by AFE, management decides the worth of the investment. Infosys provided a browser-based SAP mobile solution, which was built using Mobile Webdynpro Java and deployed over SAP Net Weaver WAS. The application provided convenient user interface via the mobile handheld to approve / reject requests for divisional capital spending, which resulted in lower process time and enhanced productivity.

SAP expense report approval application for a leading energy company

A large electricity supply company was looking to build an expense report approval application. Infosys designed a browser-based SAP mobile solution, which was built using Mobile Webdynpro Java and deployed on SAP Net Weaver WAS. The application... was successful in reducing process time and enhancing productivity as it provided a convenient user interface via the mobile handheld to approve / reject expense reports.

SAP SNC 7.0 implementation for global electronic major

Infosys partnered with a global leader in consumer electronics to implement SAP SNC solutions to provide extended visibility of inventory... and requirements. The solution further enabled faster response time from vendors, achieved through seamless integration of SAP ECC, XI, APO, and SNC as the backbone.

SAP transformation project for a California-based utility company

Infosys assisted a large California-based utilities company with packaged-enabled business transformation. The client got strategic advice on program... management, object delivery within the necessary timeframes as well as a fully-controlled and automated document management system.