Cloud Services


Infosys - Salesforce partners’s real-time multi-tenant architecture, platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers, and these include:

  • The Sales Cloud – for sales force automation and contact management
  • The Service Cloud – for customer service and support solutions
  • Chatter – for social collaboration
  • The platform – for custom application development
  • The AppExchange – the world's leading marketplace for enterprise Cloud Computing applications offers the fastest path to customer success with cloud computing. As of October 31, 2010, manages customer information for approximately 87,200 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.

Infosys capabilities in for cloud-based CRM applications

Overview of Infosys capabilities in

Infosys addresses the demand for cloud-based CRM applications with Center of Excellence (COE). The COE caters to, a software as a service (SaaS) offering and, a platform as a service (PaaS) offering. We develop customized business applications with's multi-tenant, hosted infrastructure. Our expertise is bolstered by our CRM experts, tools, methodologies, templates and accelerators.

Our end-to-end service offering footprint

Service offerings / IndustryStrategy and roadmapEvaluation of hosted / on-premise optionsImplementation and customizationsRolloutsSalesforce integration with other systemsProduction support and maintenanceMigration from other CRM to Salesforce
High-tech and manufacturingYes-YesYesYesYesYes
Retail,CPG and Logistics--YesYes-YesYes
Banking and capital marketsYes-YesYesYesYes-
Insurance, healthcare and life sciencesYesYesYes--Yes-
Communication, media and entertainmentYesYesYes----
Energy, utilities and servicesYes-YesYesYesYesYes

Our end-to-end service offering footprint spans multiple industries such as banking and capital markets, manufacturing and high-tech, energy and utilities, services, insurance and healthcare; retail, CPG and logistics; and communication, media and entertainment. Services offered include:

  • Package evaluation
  • Implementation and rollout
  • Support and maintenance
  • Prototype – POC developments
  • Custom solution development on platform
  • Migration of legacy applications to
  • Data migration and integration

Our well-defined and tested InfySwift Methodology provides the benefits of both an agile implementation as well as a predictable and risk free SDLC (software development life cycle) – based on the waterfall model – to our client base primarily consisting of Global 2000 and Fortune 500 companies. We are equipped with proprietary tools and accelerators, such as data de-duplication, data validation, defect tracking, and pre-built connectors, between and SAP / Oracle that accelerate implementations.

We leverage our premier partnership with for joint go-to-market plans. We collaborate and develop tools accelerators to increase productivity and build preconfigured micro-vertical solutions and point solutions for specific industry needs.

Case studies

Leading producer and supplier of industrial gases streamlines processes, cuts costs with solution

White papers

Catalyze your cloud journey by leveraging your investments – key factors


Social Marketing solution based on

Enabling next-generation apps, functionality and business value leveraging cloud

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