Salesforce.com’s real-time multi-tenant architecture, platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers, and these include:
- The Sales Cloud – for sales force automation and contact management
- The Service Cloud – for customer service and support solutions
- Chatter – for social collaboration
- The Force.com platform – for custom application development
- The AppExchange – the world's leading marketplace for enterprise Cloud Computing applications
Salesforce.com offers the fastest path to customer success with cloud computing. As of October 31, 2010, salesforce.com manages customer information for approximately 87,200 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Overview of Infosys capabilities in Salesforce.com
Infosys addresses the demand for cloud-based CRM applications with Salesforce.com Center of Excellence (COE). The COE caters to Salesforce.com, a software as a service (SaaS) offering and Force.com, a platform as a service (PaaS) offering. We develop customized business applications with Salesforce.com's multi-tenant, hosted infrastructure. Our Salesforce.com expertise is bolstered by our CRM experts, tools, methodologies, templates and accelerators.
Our end-to-end service offering footprint
|Service offerings / Industry||Strategy and roadmap||Evaluation of hosted / on-premise options||Implementation and customizations||Rollouts||Salesforce integration with other systems||Production support and maintenance||Migration from other CRM to Salesforce|
|High-tech and manufacturing||-|
|Retail,CPG and Logistics||-||-||-|
|Banking and capital markets||-||-|
|Insurance, healthcare and life sciences||-||-||-|
|Communication, media and entertainment||-||-||-||-|
|Energy, utilities and services||-|
Our end-to-end service offering footprint spans multiple industries such as banking and capital markets, manufacturing and high-tech, energy and utilities, services, insurance and healthcare; retail, CPG and logistics; and communication, media and entertainment. Services offered include:
- Package evaluation
- Implementation and rollout
- Support and maintenance
- Prototype – POC developments
- Custom solution development on Force.com platform
- Migration of legacy applications to Salesforce.com
- Data migration and integration
Our well-defined and tested InfySwift Methodology provides the benefits of both an agile implementation as well as a predictable and risk free SDLC (software development life cycle) – based on the waterfall model – to our client base primarily consisting of Global 2000 and Fortune 500 companies. We are equipped with proprietary tools and accelerators, such as data de-duplication, data validation, defect tracking, and pre-built connectors, between Salesforce.com and SAP / Oracle that accelerate implementations.
We leverage our premier partnership with Salesforce.com for joint go-to-market plans. We collaborate and develop tools accelerators to increase productivity and build preconfigured micro-vertical solutions and point solutions for specific industry needs.
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