Salesforce.com®
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com’s real-time, multitenant architecture, the company’s platform and CRM applications 
have revolutionized the way companies collaborate and communicate with their customers, including:
- The Sales Cloud, for sales force automation and contact management
- The Service Cloud, for customer service and support solutions
- Chatter for social collaboration
- The Force.com platform, for custom application development
- The AppExchange, the world's leading marketplace for enterprise Cloud Computing applications
Salesforce.com offers the fastest path to customer success with cloud computing. As of October 31, 2010, salesforce.com manages customer information for approximately 87,200 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Overview on Infosys capabilities in Salesforce.com
Infosys addresses demand for Cloud-based CRM applications with Salesforce.com® Center of Excellence (COE).
The COE caters to Salesforce.com®, a Software-as-a-Service (SaaS) offering and Force.com, a Platform-as-a-Service (PaaS) offering. We develop customized business applications with Salesforce.com's multi-tenant, hosted infrastructure. Our Salesforce.com® expertise is bolstered by our CRM experts, tools, methodologies, templates and accelerators.
Our end-to-end service offering footprint:
| Service offerings/ Industry |
Strategy and Roadmap |
Evaluation of hosted/ On premise options |
Implementation and Customizations |
Roll Outs |
Salesforce Integration with Other Systems |
Production Support and Maintenance |
Migration from Other CRM to Salesforce |
| Hi-tech and Manufacturing |
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| Retail,CPG and Logistics |
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| Banking and Capital Markets |
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| Insurance, Healthcare and Life Sciences |
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| Communication Media and Entertainment |
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| Energy, Utilities and Services |
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Our end-to-end service offering footprint spans multiple industries such as Banking and Capital Markets, Manufacturing and Hi-tech, Energy and Utilities, Services, Insurance and Healthcare, Retail, CPG and Logistics, and Communication, Media and Entertainment across the globe. Services offered include:
- Package evaluation
- Implementation and roll out
- Support and maintenance
- Prototype - POC developments
- Custom solution development on Force.com platform
- Migration of legacy applications to Salesforce.com®
- Data migration and integration
Our well defined and tested InfySwift Methodology provides benefits of both an agile implementation as well as a predictable and risk free waterfall SDLC (Software Development Life Cycle) to our client base primarily consisting of Global 2000 and Fortune 500 companies. We are equipped with proprietary tools and accelerators such as data de-duplication, data validation, defect tracking, and pre-built connectors between Salesforce.com® and SAP®/ Oracle® that accelerate implementations.
We leverage our premier partnership with Salesforce.com® for joint go-to-market plans. We collaborate and develop tools/ accelerators to increase productivity and build pre-configured micro-vertical solutions and point solutions for specific industry needs.
Case Studies
Leading producer and supplier of industrial gases streamlines processes, cuts costs with Salesforce.com solution
White Papers
Catalyze Your Cloud Journey by Leveraging Your Investments - Key Factors
Brochure
Infosys' Salesforce.com Practice
Enabling Next Generation Apps, Functionality and Business Value Leveraging Cloud
Single-Source CRM Solution for Retail Banks
Testimonial
In conversation with Air Liquide: How Infosys helped implement and roll out Salesforce.com