Accor, the world's leading hotel operator and market leader in Europe, has deployed the Infosys CommerceEdge platform to provide its customers with a social travel shopping experience. Visitors to www.accorhotels.com will now be able to seamlessly connect with their Facebook friends to seek opinions and share travel experiences as they choose their hotels.
OSG Corporation, one of Japan’s leading cutting tool manufacturers, today announced that it has selected Infosys CommerceEdge to transform its legacy e-commerce platform. The new digital commerce platform will provide OSG with robust merchandizing support and offers a range of tools to engage with their customers through online and mobile channels.
Infosys today announced a new social commerce and an enhanced employee engagement platform as part of Infosys iEngage. All platforms of Infosys iEngage are now available on smartphone-enabled devices.
Prasanna Rajanna, Principal Consultant, iEngage, talks about how traditional CRM has evolved and blended into the social space. The article focuses on ways in which the healthcare industry is adopting this phenomenon, along with all other salient benefits.
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Tapas Chattopadhyay, Product Manager, Infosys iEngage, shares his perspective on establishing an organization’s presence in social media, and how it creates a paradigm shift in consumer behavior and in the marketplace.
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Information gleaned from social media platforms can guide retailers with product development, according to Infosys experts.
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Ashok Vemuri, Americas Head and Member Executive Council, Infosys, discusses why companies need to rethink top-down product-creation approaches in the social media age.
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Infosys and Jive Software announced a strategic relationship to include Jive Social Business Software for customer and employee engagement within the recently launched Infosys iEngage digital consumer platform. The Jive Social Business Software (SBS) integrates the most powerful aspects of collaboration, community, and social networking software. With over 15 million users, Jive has unmatched expertise in delivering a rich user experience for every type of online community: employee, public, and both.
Infosys has launched Infosys iEngage digital consumer platform on enterprise software-as-a-service (SaaS) model. Infosys iEngage empowers businesses to strengthen relationships, accelerate innovation, and grow revenues with the convenience of a single point of accountability. Built on top of industry-leading offerings from Jive and ATG, the platform supports the sales, marketing, customer service and employee engagement functions in organizations across the world.
Companies must elevate social media to an integrated platform to interact with customers, and understand the depth of online conversations, according to Infosys experts.
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