Connect 2011

Standards based Template Driven Global ERP Implementations
Jim Klabunde - IT Program Manager (Emerson)
Tuesday, August 9, 10:45 AM - 11:25 AM, at Bristclecone 9

Emerson Process Management (EPM) is a conglomerate of highly diverse divisions with sites spread across the world. With a core objective of presenting a "Common Face to the Customer" and enabling the organization to "Make Anywhere , Buy Anywhere, Sell Anywhere", they embarked on a transformation program along with Infosys using an Innovative Framework ( Template driven Standards based Global Implementations).

As a case study we will discuss the Global Joint Finance Implementation, an innovative methodology enabling multiple financial sites of EPM to be deployed simultaneously as opposed to traditional sequential rollouts, resulting in reduction of implementation costs at a rapid speed.

Scaling Agile Application Development - Leveraging Capability Maturity Model (CMMI)
Timothy Lyons - Vice President - Nationwide Application Development Center (Nationwide Insurance)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Bristclecone 8

As organizations adopt innovative development practices including Agile and Lean approaches, they face the challenge of maturing and scaling these practices to address the realities of Enterprise scale development. Nationwide's Application Development Center has successfully scaled Agile/Lean development approaches by fully leveraging the best practices from CMMI. Nationwide has achieved material organizational results including regular zero defect software releases, tangible improvements in productivity and increased associate engagement. This session will provide an insight into Nationwide's transformational journey.

Continuous Process Improvement
Pauli Kennelly - Director of Enterprise Business Systems (MoneyGram International)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Bristclecone 9

Implementing an ERP system is just the first step towards any large Business Transformation program. The real challenge comes in ensuring that the implemented system achieves the targeted Business and IT metrics. Post Go-Live improvements, deferred requirements, performance tuning, process de-bottlenecking are all activities that contribute to taking the organization to achieving the Holy Grail. At MoneyGram we took up all of the above activities in the 9 months after go-live to ensure Process and System stability and achieve the Program objective

How to transform an IT organization from being mired in support to driving innovation for the company
Lidia Fonseca - SVP, CIO (LabCorp)
Tuesday, August 9, 02:00 PM - 02:40 PM, at Bristclecone 9

Recognize the current state of the organization and the constraint it is placing on the business. Face the reality. Do you have the right culture? Is the IT organization focused on the customer? Is the IT team too reactive? Reset the baseline. Set expectations for a shift from keeping the lights on to innovation - now you are ready to start the transformation:

• Unlock real needs: dialogue with the business and set priorities
• Establish value: identify maximum impact areas now and in the future
• Role refinement: from order takers to value creators
• Ensure buy-in: communicate, collaborate, be visible
• Set focus: fewer things but ensure world class
• Create excitement: change is good, so step up to the challenge
• Deliver on commitments: build credibility and trust

We are all in sales. It is not enough for IT to be aligned with the business; we need to be in the business.

Toyota Financial Service - CAP: Contract Acquisition Legacy Replacement
Bonnie Titone - National Manager(Toyota Financial Services)
Wednesday, August 10, 10:45 AM - 11:25 AM, at Bristclecone 9

At TFS it was increasingly difficult to accommodate the projected business growth in contract volume with existing business processes and systems. The solution was a new Loan Origination System (LOS), which will replace existing legacy systems, and enable TFS to realize straight-through-processing or STP. This is the concept of processing applications and contracts through automated "rules based" processing.A Pricing & Programs platform within the LOS, enabling credit approvals to include both credit and pricing/program information.A new automated decisioning system (also referred to as an external decisioning engine) to enable more dynamic and enhanced decisioning capabilities. eContracting functionality delivered through RouteOne

The solution helped in creation of an unparalleled dealer and customer experience and higher operation excellence. Process improvements, standardizations, and efficiency gains will be achieved throughout the entire contract acquisition cycle. 80% auto-decisioning of loan applications compared to current 40%. eContracting and validation of contract at point of sale compared to the current Paper based contracting and validation after sale.Systematic application of optimized risk-based price at point of sale compared to manual application of product and price by dealers.

Services Optimization through Transformation
Catherine Watterson - Senior Director (Microsoft)
Wednesday, August 10, 11:35 AM - 12:15 PM, at Bristclecone 9

The session provides insights into how Microsoft started the IT Operational Transformation journey to align with organizational goals and meet higher client satisfaction while reducing the overall cost for the organization. Session will dwell into the best practices and potential benefits and pitfalls in this journey.

Role Based Access Control at ING
Michael Guenzler - Director and Head of Access Management (ING Insurance)
Brian Cox- Manager, Security Fulfillment and Access Management (ING Insurance)
Wednesday, August 10, 02:00 PM - 02:40 PM, at Bristclecone 9

ING embarked upon a multi-year program to reduce its risk exposure to critical business assets, applications and platforms. This included creating a RBAC framework to drive provisioning of access and periodic access certification. This session will focus on creating business value and how to successfully execute role engineering in an iterative model.

Technology Rationalization
Mike Catlin - Senior Vice President, Architecture and Risk Management The Capital Group Companies, Inc
Wednesday, August 10, 2:50 PM - 3:30 PM, at Bristclecone 9

Capital IT is midway through a 3 year effort to reduce our technology footprint as part of an overall IT transformation program. Learn how we are consolidating and standardizing our technology footprint to support our business in this uncertain economic environment.

Service Operations Management Transformation at BP
Jim Downing - Regional Service Delivery Manager (BP, Western Hemisphere)
Wednesday, August 10, 2:50 PM - 3:30 PM, at Bristclecone 7

This session is about the application of ITIL Framework and leading global transformation to improve operational excellence and operational integrity of our Upstream IT&S organization. This session will share the trials and tribulations as well as the rewards and successes surrounding a truly agnostic center of excellence.

Accelerating User Adoption of BI
John Rome - Deputy CIO (Arizona State University)
Jeff Burtenshaw - Director of Business Intelligence (DOMO Technologies)
Tuesday, August 9, 10:45 AM - 11:25 PM, at Pinyon 3

For more than two decades BI solutions have been gathering data and putting it in a box, while almost completely ignoring the end-user experience. Join Domo Director of BI Jeff Burtenshaw and John Rome, deputy CIO for Arizona State University, as they discuss solutions and best practices for driving BI adoption among business users.

MassMutual Puts the Customer in Control
Christine Gendron - Associate Vice President (MassMutual Financial Group)
Leo Sugg - Insurance Business Leader (Pegasystems)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Pinyon 3

Experience how MassMutual is breaking new ground by developing and implementing the “next generation” of customer service. Attend this session and see:

• How MassMutual provides a consistent, yet differentiated customer experience
• How MassMutual uses innovation and agile development to deliver value faster
• What strategies are in place for expansion and additional growth

CRM and multi-channel journey for enhanced customer proximity
Dr. Erik Passchier - Senior Vice President (Rabobank Nederland)
Tuesday, August 9, 2:00 PM - 2:40 PM, at Pinyon 3

Rabobank is a cooperative bank which is an all finance market leader in The Netherlands. Key for Rabobank is to be close to its customers and to be able to maintain this strategic direction, Rabobank started a large CRM program in 2005. The program has evolved into a portfolio of programs which develop and maintain solutions for all customer interactions across all the sales and services processes, and all interaction channels. In this presentation the CRM & multi-channel journey of Rabobank will be illustrated from business, governance, IT and change management perspective.

Self-Service BI for Business In-Sight
Tim Sinclair - General Manager, Business Intelligence & Data Engineering (Microsoft)
Tuesday, August 9, 2:00 PM - 2:40 PM, at Bristclecone 7

The session on "Self-Service BI for Business In-Sight" provides interesting insights into how enterprises in today's world are innovatively trying to solve the problems of BI, Analytics and reporting. Traditionally IT has been spending its effort on churning out reports that business ask for - a very reactive and time consuming approach. Agility is key to running business. Empowering the business users through self-reporting tools, lets IT focus on building right technical solution for such kind of platforms.

Learn how Microsoft IT is envisioning and moving towards self-help tools, bringing agility into its operations. The goal is to let IT create Self-Service BI platforms to enable businesses to derive the insights they want to.

Leveraging Oracle Order management to take to market a new business model
Christine Curtis - Vice President (C &S Wholesale Grocerers)
Tuesday, August 9, 2:50 PM - 3:30 PM, at Pinyon 3

This session will showcase how Oracle Order Management -

• Enabled a new business model for C&S to fulfill their customer orders with Direct to Store solution 95% service levels by efficient inventory management and order allocations
• Reduced overhead costs and labor costs by minimizing the wait times at warehouse
• Optimized order processing times with enhanced Oracle R12 features

Bell Helicopter on a Mission: Using Information to Beat the Competition - A Key Strategy of Bell's Business Systems Modernization Program to Build Tomorrow's Enterprise
Matthew Cordner - Director, Business Process Integration (Bell Helicopter Textron Inc.)
Wednesday, August 10, 10:45 AM - 11:25 PM, at Pinyon 3

This session will provide the audience with an in-depth look into a multi-year, enterprise wide business transformation program. Specifically, the presentation will describe the roadmap and journey taken to deploy business intelligence capability to the business as a key driver for enabling the program's business value. The presentation will cover strategy, change management, execution, and lessons learned along the way.

Salesforce.com deployment-a strategic enterprise journey
Andy Morley - IT Director (Baker Hughes Incorporated)
Wednesday, August 10, 11:35 AM - 12:15 PM, at Bristclecone 10

Baker Hughes deployed a unified CRM solution based on Salesforce.com across 8 business divisions. The solution:

• Leverages a single CRM Software as a Service (SaaS)-based application to streamline processes across business divisions
• Provides efficient sales management, customer management and customer retention systems
• Helps reduce IT operation and system maintenance costs

Architecting Customer CARE to create positive customer experience, market differentiation and enhance revenue generation potential
Jane Richardson - Executive Director, Corporate IT (Cummins)
Wednesday, August 10, 02:00 PM - 02:40 PM, at Pinyon 1 & 2

The goal of Customer CARE program is to improve the quality and consistency of care customers receive when they contact Cummins. This work aligns with Cummins' objective to become the first choice of customers by developing capabilities to respond to customers when they contact Cummins. The program delivers capabilities to create a positive customer experience with the potential for revenue generation because of the customer interaction.

This session is aimed at showcasing the first phase of the program that saw the successful launch of CARE solution - comprising of Siebel CRM, Siebel UCM (MDM) and CTI, for 3 US based contact centers and will talk about how Cummins is gearing up for the future releases planned internationally.

Toyota Dealer Integration Program
James Havens - Technology Manager, Dealer and Field Affiliates (DFA), Toyota Motor Sales, USA
Wednesday, August 10, 2:50 PM - 3:30 PM, at Pinyon 1 & 2

At the request of the Dealer Council, Toyota has been working to expand Dealer Daily integration to more Dealer Management Systems (DMS) Providers. Significant progress has been made toward providing dealers with additional options. Since the launch of the Dealer Daily Open Access project, Toyota has partnered with two pilot DMS Providers (Auto/Mate and DealerTrack). Working together, the project team has successfully completed the development of eighteen interfaces and has deployed them to around fifty Toyota and Lexus dealers.

In addition to Auto/Mate and DealerTrack, TMS has begun the planning process to work with currently approved DMS solutions offered by Reynolds & Reynolds and ADP. These efforts will allow those providers to continue to offer the integration capabilities that their systems currently have; as well as eventually migrate their solutions to the new Dealer Daily Open Access technology. All other full-service DMS providers will be invited to become certified to integrate with Dealer Daily. This will allow all dealers to take full advantage of the efficiencies provided by these new interface capabilities, regardless of their DMS of choice.

The technology used in Toyota's Dealer Daily communications system is based on standards set by the Standards for Technology in Automotive Retail (STAR), an organization that promotes the use of non-proprietary technology.

The session will showcase the success story of the Dealer Daily Open Access project.

Mortgage Finance Landscape post the Lehman Shock (and the Technology Imperative therein)
Glenn Grossman - President (Capital Portfolio Services)
Tuesday, August 9, 10:45 AM - 11:25 PM, at Bristclecone 7

The mortgage finance business has traditionally been cyclical in nature trailing the economic boom and bust cycles in terms of products to sell and service and the deal structures therein. The scale of the current economic recession, coupled with the fundamental shift in the world economic order, has led to the need for significant changes in terms of the way the business is conducted and has also thrust into limelight the need for effective and efficient technology solutions in this niche. This talk attempts to throw some light on the existing trends and how technology-enabled business solutions can be effectively leveraged to support this business line globally

Envisioning Cloud and Pioneering Three Tier Computing Model
Arosha Silva - Software Development Manager (Baker Hughes Incorporated)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Bristclecone 10

As Baker Hughes moves closer to the vision of becoming the most trusted Oilfield Services company, a reliable, highly available, and secure IT Infrastructure is the bedrock of its realization. This session takes us through the journey of defining an innovative three-tier compute model integrating the private and the Public MS Azure cloud that helps create a world class IT environment

Cloud, Everything as a Service!
Bill Lowery - Vice President of Cloud Services (Verizon - Terremark)
Nick Vanderzweep - Sr. Domain Expert on HP Cloud System (HP)
Tuesday, August 9, 2:50 PM - 3:30 PM, at Bristclecone 10

HP enables enterprises and cloud service providers to simplify IT operations by automating application to infrastructure provisioning, compliance, and system level performance monitoring and optimization. Working closely together, the HP and Terremark partnership enabled Terremark to develop a 'Compute as a Service" (CaaS) solution that offers enterprises an unbeatable combination of flexibility, security and control. Attend this session and learn how 'everything-as-a-service' is enabling Terremark to deliver this best-in-class CaaS solution to their customers

Azure Cloud Adoption at NSC
Rob Dennis - CEO (National Science Center)
Wednesday, August 10th, 11:35 AM - 12:15 PM, at Pinyon 3

Come and listen to Rob Dennis, the CEO of National Sciences Center, present their experience in Windows Azure adoption in their organization by moving the core business application to Azure platform and how the move to cloud helped reducing their TCO, faster and increased reach to its nationwide customers and flexible scale up model.

Cloud based ITSM transformation
Kavitha Durgampudi - Sr. Manager (Staples)
Wednesday, August 10, 2:00 PM - 2:40 PM, at Bristclecone 10

IT Service management processes and tools are the core of IT operations and stability. Organizations are often challenged with implementing globally consistent and scalable solutions due to geographical/cultural differences, process inconsistencies and multiple hands-off. Hear from Staples the strategy and execution methodology they followed for implementing global ITSM solution and sustaining it going forward.

Enabling a Smarter Procurement Organization
Rubina Jivan - Director , Global Procurement Operations (One of the leading Oil Field Services company)
Wednesday, August 10, 2:50 PM - 3:30 PM, at Bristclecone 10

The procurement organization today faces a host of challenges ranging from reduced time to market to the need to drive company-wide supplier performance management framework. In the near term the industry is looking at transformed role of procurement organization and in the long term at raising the strategic value of procurement and a virtual procurement organization. Business platform comes with best in class processes & technology, and addresses these challenges and makes the enterprise ready for tomorrow's needs.

Customer Service and Convenience through Mobile
John Mayfield - Senior Director - IT (Nordstrom)
Tuesday, August 9, 10:45 AM - 11:25 PM, at Pinyon 1 & 2

Nordstrom mobile POS initiative: Staying connected with the customer on the sales floor through mobile capabilities will drive top line growth by improving the customer experience (service and convenience).

Mobility at Aflac
Tony Huey - Second Vice President - IT (Aflac)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Bristclecone 7

Aflac's Mobile.Aflac is a web-based tool that is accessible across all major mobile platforms. By leveraging mobile technology, Aflac provides exceptional customer service to its field force sales organization, with extended self-service to its policyholders

Leveraging Mobile Applications to enhance the TV Experience
Chike Eleazu - VP-Product Management (Cablevision Systems Corporation)
Wednesday, August 10, 10:45 AM - 11:25 PM, at Pinyon 1 & 2

"Cablevision Systems Corp. has been at the leading edge of convergence across mobile, pay-TV and communications services. Its Optimum-branded apps, including mobile device access to On-Demand movies and over 300 Live TV channels, have helped define the standard in this dynamic sector. The ‘Optimum for iPad' application achieved top ranking (by number of downloads) in the entertainment category of Apple's App store upon its launch. The Company has also announced several upcoming applications that will potentially redefine consumers' expectations.

This presentation will provide an overview of Cablevision's mobile applications, as well as challenges and lessons associated with these innovative services."

Satisfying the needs of premium digital consumers using Telematics
Mike Vadney - SVP Information Technology (Hughes Telematics, Inc.)
Wednesday, August 10, 11:35 AM - 12:15 PM, at Pinyon 1 & 2

This session will review the working relationship between Infosys, HTI, and Mercedes-Benz in developing the connected services through a unique smartphone application. The Mercedes-Benz smartphone application provides options for customers to search and send points of interest, directly enter an address, send contacts from their contact book, send current location and use the Drive2Friend feature to remotely enter addresses into their vehicles navigation system - all from the palm of their hands.

Customer Service and Convenience through Mobile
John Mayfield - Senior Director - IT (Nordstrom)
Tuesday, August 9, 10:45 AM - 11:25 PM, at Pinyon 1 & 2

"Nordstrom mobile POS initiative: Staying connected with the customer on the sales floor through mobile capabilities will drive top line growth by improving the customer experience (service and convenience)."

Mobility at Aflac
Tony Huey - Second Vice President - IT (Aflac)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Bristlecone 7

Aflac's Mobile.Aflac is a web-based tool that is accessible across all major mobile platforms. By leveraging mobile technology, Aflac provides exceptional customer service to its field force sales organization, with extended self-service to its policyholders

5 steps to increase agility in an ecommerce environment
Herman Wan - Senior Director, Gap GID IT
Tuesday, August 9, 2:50 PM - 3:30 PM, at Pinyon 1 & 2

Agility is the key to ecommerce environment with every second of down time translating to a direct business loss. Reducing cycle time in every aspect of the operations is necessary to adopt and adjust quickly to planned and unplanned events.

Gap faced similar challenges in improving its responsiveness to business and institutionalizing a culture of continuous improvement.

Learn how Gap transformed its E-Commerce IT Operations Model as part of its "Strategy for Scalable Growth" and how it achieved the key objectives by following a structured approach that comprehensively addresses the aspects of People, Processes, Tools and Partnership. The session will detail the principles, the approach and the measurable business benefits that were delivered to serve the business better.

Leveraging Mobile Applications to enhance the TV Experience
Chike Eleazu - VP-Product Management (Cablevision Systems Corporation)
Wednesday, August 10, 10:45 AM - 11:25 PM. Pinyon 1 & 2

"Cablevision Systems Corp. has been at the leading edge of convergence across mobile, pay-TV and communications services. Its Optimum-branded apps, including mobile device access to On-Demand movies and over 300 Live TV channels, have helped define the standard in this dynamic sector. The ‘Optimum for iPad' application achieved top ranking (by number of downloads) in the entertainment category of Apple's App store upon its launch. The Company has also announced several upcoming applications that will potentially redefine consumers' expectations.

This presentation will provide an overview of Cablevision's mobile applications, as well as challenges and lessons associated with these innovative services."

Satisfying the needs of premium digital consumers using Telematics
Mike Vadney - SVP Information Technology (Hughes Telematics, Inc.)
Wednesday, August 10, 11:35 AM - 12:15 PM, at Pinyon 1 & 2

This session will review the working relationship between Infosys, HTI, and Mercedes-Benz in developing the connected services through a unique smartphone application. The Mercedes-Benz smartphone application provides options for customers to search and send points of interest, directly enter an address, send contacts from their contact book, send current location and use the Drive2Friend feature to remotely enter addresses into their vehicles navigation system - all from the palm of their hands.

SAP led operation optimization of Vehicle Processing Center
Jeff Haven - Senior Manager of Application Strategy (Nissan Americas)
Nagireddy Kudithini - Senior Solution Architect (Nissan North America)
Tuesday, August 9, 10:45 AM - 11:25 AM, at Bristclecone 10

This session will provide audience with an understanding of the existing challenges faced by the client business and how SAP was used to streamline the operations for the Vehicle Preparation Center. The project used cross functional teams efficiently to develop and implement solution in a timely manner. The session will cover the business challenges, lessons learned, and the business benefits.

Innovative Approaches to Delivering Large-Scale, Complex ERP-enabled Business Transformation Programs
Marie DiGiorgio - Director, Global Leader for SAP Order to Cash Programs (P&G)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Pinyon 1 & 2

Learn how P&G, in partnership with Infosys, successfully transformed their Global Order-to-Cash Processes using their partner ecosystem and innovative approaches in project organization / governance model, global expertise, scope and template adherence, testing, rollout, and hyper-care strategy.

BI transformation at Cisco
Kevin Bolden - Senior Director (Cisco)
Tuesday, August 9, 2:00 PM - 2:40 PM, at Bristclecone 10

Cisco's Senior Director of Enterprise BI will discuss how they reengineered their platforms, people, analytics, processes and globalization strategy to enable revenue-growth, cost optimization, and faster time-to-market for their business.

Hitting the target for your Business through IT Roadmapping
David Hummelberg - Senior Vice President (The Capital Group Companies)
Tuesday, August 9, 2:50 PM - 3:30 PM, at Bristclecone 9

The goal of an effective IT organization is to enable business success through the effective use of Information Technology. The Capital Group has created a standard process and artifacts to support the strategic alignment of business strategies and underlying IT capabilities required to realize that success. This session will provide an overview of this approach.

Enterprise Asset Management(EAM) Transformation @ Baker Hughes Inc
Robert Burnett - Director, Enterprise Application Services (Baker Hughes Incorporated)
Wednesday, August 10, 10:45 AM - 11:25 PM, at Bristclecone 10

BHI leveraged the Rapid Deployment Model to implement a unified Enterprise Asset Management solution based on IBM Maximo V 7 for faster rollouts across all business divisions. The solution helped :

• Adhere to regulatory and environmental compliance.
• Better support of core businesses & improve ROI.
• Pave way for a single global instance for Maximo V 7 implementation across 174 plants

Horizon's Transformation Journey - Leveraging Systems Strategy
Kalyan Narayanan - Director, IT, and Head of E-Business (Horizon Blue Cross Blue Shield of New Jersey)
Wednesday, August 10, 11:35 AM - 12:15 PM, at Bristclecone 8

The session will focus on a Healthcare major business transformation journey leveraging Systems strategy, its achievements so far, and how its focus on consumers experience, has got the entire company thinking differently. During this session, the attendees will hear about the companies ebusiness Strategy, objectives, technologies being leveraged, mobile focus, journey so far and how it plans to positively impact the company's topline, bottom line and bring about operational efficiencies in the coming years.

Maturing Enterprise QA and building a TCoE iteratively through an IT Transformation journey
Steve Suttles - Senior Director (CareFirst BCBS)
Tuesday, August 9, 02:00 PM - 02:40 PM, at Bristclecone 8

As part of the organization-wide transformation program, CareFirst BCBS embarked on a journey to advance its Enterprise QA organization and transform itself into a Test Center of Excellence (TCoE).This session elaborates on the road map CareFirst's QA organization took to achieve the objectives of maintaining and improving quality for their IT landscape. Key aspects that will be discussed include QA organization and structural changes, enabling productivity drivers through automation and tools, adoption of flexible delivery models and the establishment of a governance structure using metrics.

ICD-10: Strategies to be adopted for testing
Zakira Bhura - Senior QA Manager, Domain Head (Aetna)
Tuesday, August 9, 02:50 PM - 03:30 PM, at Bristclecone 8

This session delves on the testing approach Aetna has chosen for their ICD-10 initiative. It covers how to prepare a program level test plan and business engagement model by approaching the ICD10 program from a holistic view (top-down and a bottoms-up approach) that will cover Core, Vendor, Neutrality, E2E testing as well as Model Office.

Test Optimization @ Nordstrom - Best Practices
Paul Barnes - Senior Director Quality Management (Nordstrom)
Wednesday, August 10, 10:45 AM - 11:25 AM, at Bristclecone 8

Over the last year, Nordstrom's QA group has expanded their test services and offerings across multiple programs and initiatives. This growth has called for significant optimization of Testing services and processes. To ensure the same, Nordstrom's QA group has implemented multiple initiatives including Risk- Based Testing, Test Automation, SOA Testing, Test Data Management, Standardization & optimization of Testing methodologies & processes and enhanced Test Metrics reporting. The group is also looking at implementing innovative services like Virtualization and Mobility testing automation to further strengthen the test optimization process. This session will cover the best practices implemented by Nordstrom's QA during this optimization journey.

Automation Center of Excellence for SAP Implementation & Rollouts
Lori Etelamaki - Associate Director (Kraft)
Wednesday, August 10, 11:35 AM - 12:15 AM, at Bristclecone 7

During the course of a business transformation program, Kraft realized the need to modernize its Quality Assurance (QA) organization and ensure testing is carried out in a quick and cost-effective manner. Kraft partnered with Infosys to embrace automated regression testing as a key element in its strategy to reduce cost of quality assurance and improve time-to-market. The following presentation will illustrate how investing in test automation can help organizations successfully implement large business transformation programs involving both ERP packages and home grown custom applications.

Quality Services Transformed
Linda Wilkinson - Head of Testing (UTi Worldwide)
Wednesday, August 10, 02:00 PM - 02:40 PM, at Bristclecone 8

During this session, Linda will talk about transforming the Quality Services organization at UTi Worldwide in order to support critical business transformation programs. Linda will also talk about the processes she envisions to adopt in order to seed in best practices to support testing in the New Age World.

Building a SAP Test Center of Excellence @ BNSF - A Journey
Joann Kern - Director Technology Services (BNSF)
Wednesday, August 10, 2:50 PM - 3:30 PM, at Bristclecone 8

During this session, Joann will talk about the SAP Testing Center of Excellence vision that has been drawn out for BNSF and the challenges/ opportunities the team faced as they embarked upon this journey. She will talk about the process driven approach towards testing that they have taken at BNSF and how they have successfully managed to move all fragmented/decentralized testing at BNSF under one TCoE umbrella. Joann will also talk about the processes she plans to adopt in order to seed in best practices to support testing at BNSF in the coming years.

CEC Labs - Powering Business of the Future
C.P. Jois - Vice President, Enterprise Architecture, Career Education Corporation (CEC)
Tuesday, August 9, 10:45 AM - 11:25 AM, Bristclecone 8

At CEC we are proud of being leaders in education. With the objective of making CareerEd a market leading education provider, CECLabs was created to foster idea collection and accelerate technology incubation. We needed a disciplined approach to harness the creativity of our employees, partners and students. In this session, we will describe our thinking around innovation, the process and the results.

Nike Brand Heat Campaign for ODCs
Michelle Dickinson - IT Outsourcing Program Manager (Nike)
Wednesday, August 10, 10:45 AM - 11:25 AM, Bristclecone 7

Michelle Dickinson will explain how Nike tapped into the consumer passion that everyone in the world, including those at Infosys who work for Nike, have for sport and the Nike Brand, designed a Brand Heat Campaign and energized Infosys employees which led to superior performance and better business results for both companies.

Satisfying the needs of premium digital consumers using Telematics
Mike Vadney - SVP Information Technology (Hughes Telematics, Inc.)
Wednesday, August 10, 11:35 AM - 12:15 PM, at Pinyon 1 & 2

This session will review the working relationship between Infosys, HTI, and Mercedes-Benz in developing the connected services through a unique smartphone application. The Mercedes-Benz smartphone application provides options for customers to search and send points of interest, directly enter an address, send contacts from their contact book, send current location and use the Drive2Friend feature to remotely enter addresses into their vehicles navigation system - all from the palm of their hands.

Extending Enterprise security and Identity to the Cloud
Andy Thurai - Chief Architect, Application Security and Identity Products (Leading semi-conductor and computing company)
Wednesday, August 10, 2:00 PM - 2:40 PM, at Bristclecone 7

Cloud security goes beyond simplistic VPN tunnels or firewalls to the cloud. Attaining true cloud efficiencies requires leveraging existing identity infrastructure to securely expose app to app services and control user to cloud interactions. Andy will present a gateway security model that bridges on premise to cloud infrastructure for immediate ROI and enterprise class security.

Building a Global Software Product Support Program
Mark Kershner - VP - Engineering Support Services (Avocent - Division of Emerson Network Power)
Wednesday, August 10, 02:50 PM - 03:30 PM, at Pinyon 3

Avocent, a division of Emerson Network Power, is a world leader in Data Center Management hardware, software, and professional services. With engineering resources focused on a major product development initiative, Avocent developed a global Customer Support and Enhancements program for its software products portfolio. Mark Kershner, VP Engineering Support Services, will discuss Avocent's global, integrated product support journey.

Mobility at Aflac
Tony Huey - Second Vice President - IT (Aflac)
Tuesday, August 9, 11:35 AM - 12:15 PM, at Bristclecone 7

Aflac's Mobile.Aflac is a web-based tool that is accessible across all major mobile platforms. By leveraging mobile technology, Aflac provides exceptional customer service to its field force sales organization, with extended self-service to its policyholders

Leveraging social media technology to address traditional operational challenges
Nathan Edwards - AVP - Network Operations (AT&T)
Tuesday, August 9, 02:00 PM - 02:40 PM, at Pinyon 1 & 2

Operations groups such as Call Centers, Help Desks , Field Support and Back office ops, incur tremendous costs from handling traditional phone calls and unnecessary contacts resulting from process, training or performance issues. This session will showcase AT&T's success in realizing significant operations efficiencies by deploying an ACD-like chat and multimedia support solution across its Care, Field and Network operations groups.

Nathan Edwards, AVP Network Operations, AT&T will tell the story of how AT&T deployed this innovative solution in a complex business environment of more than 10,000 users in less than 9 months.

Enterprise Collaboration with Cisco QUAD
William Amerman - IT Manager (Cisco)
Tuesday, August 9, 02:50 PM - 03:30 PM, at Bristclecone 7

In this session Bill will talk about IWE powered by Cisco QUAD and the workforce services IWE initiative. He will also highlight Infosys' partnership to build 2 critical IWE portlets: MyExpenses (rich UI expense report creation) and Procurement approvals. The partnership will be taken to the next level with Infosys helping Bill build Cisco's next generation Employee Travel community.

Challenges Faced in Global HRMS Rollout
Suzanne Thibodeaux - Global Manager of HRMS, Learning, & Support (Weatherford)
Wednesday, August 10, 2:00 PM - 2:40 PM, at Pinyon 3

Weatherford would like to share the experience gained during the global implementation of their HR and Learning systems. They would also like to share the challenges that were faced during their HR transformation process involving consolidation of 43 disparate HR systems into one unified platform.