Learning Services

Effective Application Knowledge Management

Physical relocation of the IT corporate and regional headquarters of Neptune Orient Lines (NOL) resulted in a high turnover of IT and business staff and Subject Matter Experts (SMEs), challenging knowledge transition and retention. Infosys leveraged... experience as the primary, long-term application maintenance partner to create a knowledge taxonomy for NOL's IT portfolio. Our Managed Knowledge Transfer solution identified key knowledge areas and captured it from multiple sources including SMEs, documents and code. Synthesized content made available in an easy-to-use, intuitive knowledge portal ensured seamless transition of knowledge to employees at the new locations. Detailed documents provided in the portal reduce dependency on SMEs and facilitate decision making.

Exterran improves Content Management, Collaboration, Search Mechanism

Exterran improved its content management, collaboration, search mechanism and customer satisfaction by migrating to a collaboration solution implemented by Infosys and powered by Microsoft Technologies. With this, Exterran was able to win more business, extend its global reach and build customer loyalty.

Implementing a Portal for an Oilfield Services firm

An Oilfield Services firm engaged Infosys to develop a comprehensive portal to provide a one-point access to all material relating to their development framework. Using Infosys' Portal, Content Management and Collaboration Services, the... company embarked on a program that resulted in improved partner management by enabling self-service, access to a vast repository of technical resources and collaboration within their developer community.

Implementing a Content Management System to Reduce Risk

An energy firm partnered with Infosys to standardize and improve Information Management practices across processes and lines of business. Using Infosys' Portal, Content Management and Collaboration Services, the energy firm embarked on... a program that enhanced process efficiency, regulatory compliance, and knowledge management while reducing the risk arising from uncontrolled growth of information. In addition, the company standardized business processes across continents and achieved cost savings.

E-business solution for Insurance Aggregation

A Financial Services institution partnered with a retailer to create an e-business solution for insurance products. They engaged Infosys to create a solution that would help customers compare and select the most attractive quote online. Infosys leveraged... its Portal, Content Management and Collaboration Services to launch an Aggregator platform that integrated online systems of 27 partners. The e-business solution enabled the client to get additional revenues.