An efficient Master Data Management (MDM) solution and an integrated data center boost productivity and protect the environment.
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Enterprises will become more agile when the Global Delivery Model realizes the potential of Web 2.0.
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Social platforms enable real-time service and a consistent experience across touch points.
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Social media helps insurance carriers enhance the brand through value-added services.
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People-centric management ensures sustainability of social Customer Relationship Management (CRM) programs.
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Companies must revisit their transformation program at the end of each phase to ensure its success.
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Companies can maximize customer reach and brand awareness with cross-channel marketing driven by process, technology and people.
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Sales force automation strategy must focus on mobility, analytics and compensation management to accelerate sales and increase revenue.
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Infosys proposes a three-phase implementation methodology for master data management to maximize value, reduce costs and minimize risks.
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Companies must define business drivers, evaluate support for enhanced processes, and map interdependence between business processes for a smooth CRM transformation.
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A customer-centric value chain enables prompt response to customer needs, enhances the quality of service and ensures success of marketing campaigns.
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A metrics program driven by business objectives improves performance across a contact center.
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Marketing processes must integrate all facets of customer service to enable co-creation of the customer experience, according to Infosys' experts.
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Companies can enhance the customer experience by designing CRM-oriented training for employees.
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Companies can tap into ideas based on customer feedback for co-creation of products and services.
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Infosys' expert recommends a top-down approach to First Contact Resolution (FCR) for enhancing the customer experience and improving the performance of contact centers.
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The approach to social Customer Relationship Management (CRM) must be driven by the need for social exchange and customer data from social networks.
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Companies must ensure predictability of the customer experience to cultivate loyal customers.
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Companies can provide customer service that exceeds expectations when touch points are designed from the viewpoint of customers.
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Our experts propose an Intelligence Customer Relationship Management (ICRM) framework that enhances customer satisfaction through business insights.
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Infosys' experts address the challenges of adopting social media and discuss how to measure the success of initiatives.
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The right blend of technology and ‘human touch' at the contact center enhances customer satisfaction and cultivates loyal customers.
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Infosys' experts blog on the role of customer experience management in a successful customer relationship management program.
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Our experts address the challenges faced by global companies in realizing their goal of an enterprise-wide master data hub.
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Our experts discuss how Mobile CRM delivers measurable benefits and effects a business transformation. Find out how it can lead to better sales productivity, reduced costs, shortened sales cycles and increased revenue.
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CRM 2.0 is built around business models, strategies for interaction and engagement moving away from the focus of CRM 1.0 on transactions and management. Our experts help you navigate through CRM 2.0 that can help revolutionize how you do business.
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