CRM
Offerings
Infosys offers a wide range of services across major Customer Relationship Management products from structuring a road map to implementation and post-production support. Our end-to-end services enhance the efficiency and increase the profitability of your organization.
Industry Offerings
Infosys delivers Customer Relationship Management (CRM) solutions across industries. Our pool of trained and experienced professionals addresses your business challenges in the Flat World.
Communications Media and Entertainment
The Communications Media and Entertainment provides CRM solutions for CSPs through application development, maintenance, re-engineering, testing and consulting in telecom CRM.
Financial Services and Insurance
We offer a wide range of financial services for Institutional, Wealth, Commercial, Private, Treasury, Cards, Mutual Funds, Retail Consumer, Branch Banking, Credit Management, and Life and General Insurance.
Energy, Utilities and Services
We offer end-to-end solutions in Sales Force Automation, Call Center Management, Order Management, Field Service, Marketing, Mobile/Handheld Sales and Service, Master Data Management, Business Intelligence and Middleware Integration.
Manufacturing
We provide solutions across functional areas such as sales, customer and account management, and retail channel management. We help manufacturers seamlessly integrate data and processes across different operational areas, customer quotes and orders.
Retail and Consumer Packaged Goods
Our services help you gain a better understanding of customers through Customer Data Integration and Master Data Management solutions. Our Retail-focused Trade Promotion Center of Excellence helps companies design and execute promotions effectively and at reduced costs.
Services
Infosys' Customer Relationship Management (CRM) services span from developing a CRM road map to implementation and post-production support. Our services include Package Assurance Services and Analytics.
Package Assurance Services
Our Package Assurance Services provide a wide range of validation solutions, including establishing a Center of Excellence for package testing and quality assurance. We offer expertise across the value chain of validation. Our services include Generic Validation Services, Specialized Validation and Solution Consulting.
Analytics
We help global companies make more money from customer information, increase customer profitability and customer retention, improve sales, and enhance marketing and service effectiveness. We enable companies to predict customer loyalty and accurately assess customer value.
Solutions
Infosys offers industry-specific and technology-specific solutions to help enterprises address their CRM challenges. We have dedicated solution laboratories and a Center of Excellence to develop cutting-edge solutions.
Customer Data Integration Solution
Infosys' Customer Data Integration (CDI) solution helps companies get a 360-degree view of each customer. Our solution serves as the technology backbone for a customer's relationship with the company.
Applied Customer Intelligence Solution
Infosys' Applied Customer Intelligence (ACI) solution helps companies gain insights into their customer base, unearth value and hidden opportunities, and identify potential growth areas.
Telecom Order Management Solution (TOMS)
Infosys' Telecom Order Management solution (TOMS) helps Communication Service Providers and cable operators achieve rapid time-to-market, efficient order management for next-generation services, and address BSS challenges.
Oracle Telco Lab
Infosys' Oracle Telco Lab offers a pre-integrated suite of solutions that leverages Oracle's comprehensive offerings for the telecom industry. Our solution helps Communication, Media and Entertainment companies respond proactively to business challenges.
Business Process Testing Accelerator
The Siebel Business Process Testing Accelerator contains pre-built test cases and industry best practices to automate the Siebel functional testing suite quickly and cost-effectively. The solution maximizes Return On Investment on existing and planned Siebel functional testing investments.
Volume and Price Risk Exposure
Infosys' Volume and Price Risk Exposure Hedging solution leverages Infosys' proven methodologies and implementation experience to facilitate higher precision for hedging volume and price risk exposures.
Client Speak 
Without the dedication of Infosys' upgrade team, this project would have missed the timelines. From gathering requirements to development, testing and roll-out of the application, everyone stayed focused and was determined to ensure the success of the project.
A leading U.S. bank
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