Platforms

Platforms for Digital Consumers

Our platforms for the digital consumer power the sales and marketing needs of our clients and impact their top-line. These include offerings for social media, e-commerce, digital marketing, and application marketplace.

  • Infosys SocialEdge provides a comprehensive way for organizations to engage with customers and employees. It empowers organizations to harness the power of social media to improve branding, deepen engagement, and foster innovation. It spans multiple channels, while providing the same seamless experience on hand-held smart devices as well.
  • Infosys CommerceEdge provides an end-to-end platform that empowers enterprises to maximize sales, deliver a superior customer experience across channels, and lower costs of customer engagement. It enables them to use social interactions to predict, personalize, and enhance the customers’ shopping experience, increase Web traffic, and also drive sales.
  • Infosys BrandEdge addresses the comprehensive marketing needs of organizations – from building digital assets and launching marketing campaigns to listening, analyzing, and acting on customer insights. The platform framework enables marketers drive deeper customer relationships, engage in multichannel conversations to better inform and educate customers on their products, and drive market share.
  • Infosys DigitizeEdge puts power in the hands of enterprises, so they can enrich and deliver digital assets through a variety of business models. It helps in conversion, enrichment, and normalization of digital assets; and enables enterprises to proactively engage with consumers across digital channels, including mobiles, and television.

Platforms for Smarter Organizations

The platforms for smarter organizations power efficiencies and impact the bottom-line of organizations.

  • Infosys BigDataEdge is the best data platform that helps empower technology and business teams to develop industry-specific insights and act on them very quickly. Infosys BigDataEdge enables real-time discovery of data across both internal systems and external sources such as Twitter and Facebook.
  • Infosys AssistEdge provides an integrated customer service experience across channels and transforms contact centers from issue resolution centers to revenue generating units. Infosys AssistEdge enables organizations to realize faster return on investment through improved agent efficiency, reduced call volumes, and quicker go-live periods.
  • Infosys TalentEdge is a comprehensive talent management solution delivering next-generation digital experiences. A highly customizable solution, TalentEdge deepens employee engagement, simplifies HR processes, and provides cost savings of over 30 percent.
  • Infosys ProcureEdge enables enterprises to manage their direct and indirect spend by using best-in-class sourcing and procurement processes.
  • Infosys SmartGridEdge enables utilities to increase end-user adoption of smart grid capabilities. It also provides utilities with advanced analytics and process optimization capabilities to realize the full potential of the smart grid, while deploying technology implementations quickly and cost-effectively.

Platforms for Emerging Economies

These platforms leverage Infosys strengths and expertise from developed economies and apply them to the principles of emerging economies.

  • Infosys WalletEdge provides an end-to-end platform that enables the financial ecosystem of consumers, merchants, telcos, banks, government, and enterprises to process payments seamlessly and efficiently. Delivered through a private cloud, the platform brings together intellectual property from Infosys such as Finacle Digital Commerce and associated infrastructure, technology, and operations. The platform’s comprehensive shared services framework helps ecosystem members transform from a cash-based business to a digital model.
  • Infosys TradeEdge is a comprehensive managed service offering that helps global companies grow profitably in international markets and win at each store, every day, by rapidly reaching unserved customers, achieving global scale, and optimizing service levels. This platform can help global companies reach billions of new consumers, increasing revenues while reducing non-productive inventory across the network. It is currently deployed by leading consumer packaged goods and manufacturing companies, influencing a substantial pie of their emerging market revenues across multiple global markets, reducing service-level gaps and manual order touches significantly.

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