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	In this issue of FinacleConnect, Olga Botero, CIO, Bancolombia discusses the importance of delivering customer experience that delights. Rasheed A Adegoke, CIO, FBN Nigeria speaks about how banks can craft success in the retail space. Also read about the relevance of cloud computing for the banking industry.
			Current Issue

Delivering Customer Experience that Delights

I must admit that we are making great efforts to improve customer service at our bank. However, in general, the international financial crisis has contributed to undermine the confidence of customers of financial institutions. It has stressed the traditionally difficult relationship among customers and banks.

Feature

Crowning the Customer King: The Journey to Customer - centricity

Over the years, North American business culture has proven, time and again, that the customer is king. Customers have become accustomed to owning, directing and controlling the relationships they forge with suppliers.

Kaleidoscope

Banking on a Brighter Outlook

A conglomerate of 20 economies, Latin America is flexing its muscles in the global arena - a display of strength which cannot be ignored given the prosperity seen in the many countries that constitute this economic block. While giants such as Brazil and Argentina are witnessing spectacular growth numbers, the other relatively smaller economies in this region – Chile, Peru, Venezuela, Colombia and Paraguay are fast catching up and steadily making their presence felt, not only in the region, but also globally.

Tech Watch

Cloud Computing : Relevance to Enterprise

Enterprises need to do more with less than ever before making cloud computing especially relevant in today’s time. Cloud computing is still at a nascent stage for full fledged enterprise adoption.

Inside Talk

Crafting Success in the Retail Space-
Interview with Rasheed A Adegoke, Nigeria

Headquartered at Lagos, First Bank of Nigeria is one of the largest retail lenders in Nigeria.

First Look

Managing Liquidity in Banks

Good timing is what makes a great treasurer – and this book is right on time!