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The Quarterly Journals

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Innovation for agile banking

January - March 10 / Issue 20

Innovation for agile banking

| Interview - Anurag Saxena, Executive Director and COO First City   Merchant Bank |
| Cover story – 10 Innovative Ways to Achieve Greater Agility in 2010 |
| Kaleidoscope – How the English are Banking on Tomorrow |

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Enabling Innovation

October - December 09 / Issue 19

Enabling Innovation

| Interview - Nilsen Altintas, Head of Innovation and Cemal Kismir, Head   of Retail Banking, Turkish Economy Bank |
| Cover story – 8 Points to Ponder for Banks Seeking to Innovate |
| Kaleidoscope – Evolving. Enterprising. Exciting. The Business of   Banking in the United States of America |

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Orchestrating Customer Experience

July - September 09 / Issue 18

Orchestrating Customer Experience

| Interview with Rasheed A Adegoke, CIO, First Bank of Nigeria |
| Cover story – Delivering Customer Experience that Delights |
| Kaleidoscope – Banking on a Brighter Outlook |

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Growth Through Channels

April - June 09 / Issue 17

Growth Through Channels

| Interview Wanda Guttas, Executive Vice President Union Bank, USA | Cover story – The Evolution of Banking Channels | Kaleidoscope – Benelux: Banking on Economic Harmony |

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Mobile Banking

January - March 09 / Issue 16

Winning in the Turns

| Interview Mike Wood, CIO, Raiffeisen International | Cover story – Winning in the Turns | Kaleidoscope – The African Banking Industry|

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Mobile Banking

October - December 08 / Issue 15

Wealth Management

| Interview Sean Gilchrist, Director of Digital Banking Barclays Bank | Cover story – Wealth Management: The Symphony | Kaleidoscope – Banking in Europe: The Emerging Shape Special Focus on Germany |

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Mobile Banking

July - September 08 / Issue 14

Mobile Banking

| Interview - Francisco González, Chairman and CEO, BBVA Nandan Nilekani, Co-Chairman, Infosys | Cover story – Mobile Banking: Possibilities Unwired | Kaleidoscope – North America: Banking on Financial Muscle |

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Islamic Banking

April - June 08 / Issue 13

Islamic Banking

| Interview Somnath Menon, Head of Operations, Mashreq Bank | Cover story – Islamic Banking: The Emerging Experience | Kaleidoscope – Banking in Canada Happier Days Ahead |

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Shifting Demographics in Banking

January - March 08 / Issue 12

Shifting Demographics in Banking

| Interview with Elsie Foh, David Milligan, DBS Bank | Cover story – Banking Strategies and Transitioning Demographics | Kaleidoscope – Banking in Southeast Asia |

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Win in the Flat World

June 07 - August 07 / Issue 10

Win in the Flat World

| Interview with Roberto Nicastro Head of Retail, UniCredit | Cover Story - Banking in the Flat World | Kaleidoscope - Banking on BRIC |

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Enterprise Payments

February 07 - April 07 / Issue 09

Enterprise Payments

| View Point - Australia and New Zealand Banking Industry | Interview - Brian Hartzer, Group Managing Director Personal Division, ANZ

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Online Security

November 06 - January 07 / Issue 08

Online Security

Industry Round Table - Online Security | Tech Watch - Distributed Transactions | Feature - Information Technology and Post-Merger Integration |

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Compliance

August 06 - October 06 / Issue 07

Compliance

Interview with Jim Arthur Amos Head IT Planning & Governance Nationwide, UK | Cover story - Compliant on Compliance |  case study - Union Bank of the Philippines |

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Customer Relationship Management

May 06 - July 06 / Issue 06

Customer Relationship Management

Interview with Gerd Schenkel & Paul Newton | Customer Relationship management - Experts View Point | 2nd Generation of CRM - Cover Story |

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The Next Wave of Internet Banking

February 06 - April 06 / Issue 05

The Next Wave of Internet Banking

Interview with Jim Smith & Danny Peltz | Internet Banking - Experts View Point | Phishing-catch me If u can | case study - NCB Saudi Arabia |

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Creating a Risk-free Enterprise

November 05 - January 06 / Issue 04

Creating a Risk-free Enterprise

The Implementation Challenges facing Basel II | case study - Credit Suisse |

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The Various Aspects of BPM in Banking

August -October 05 / Issue 03

The Various Aspects of BPM in Banking

Interview with Mike Grime, Managing Director of Operations, Technology and Shared Services, ANZ | case study on ICICI Bank |“Deploying BPM in Banks”|

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Challenges of Core Banking Replacement

May - July 05 / Issue 02

Challenges of Core Banking Replacement

| An interview with Rabo bank’s senior executive VP on the strategic role of technology | case study on NCB Jamaica |“Key challenges in cored banking replacement”|

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Technology Led Banking Transformation

Jan - March 05 / Issue 01

Technology Led Banking Transformation

| How bank CEO’s rate business and technology concerns | “core banking replacements-managing risks” | ABN AMRO Bank case study | Tech Watch | Inside Talk | First Look |

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Top

Success Story

Investment in Technology Yielding Rich Dividends Today

ICICI Bank was set up when the process of deregulation and liberalization had just begun in India and the Reserve Bank of India (India’s central bank) had paved the way for private players in the banking sector,