Accelerate Innovation – Building Tomorrow’s Bank

Customer Loyalty

This webinar focuses on customer loyalty and retail banking. Customer loyalty is key to boosting profitability and growth. Loyal customers buy more, stay longer and act as brand promoters, bringing new customers to the bank.

Chair: Douglas Blakey, Editor, Retail Banker International
Panel: Arunnima B S, Principal Consultant Finacle Product Strategy, Infosys
Ian Walsh, Retail Banking Partner, Boston Consulting Group

Segment of One

Strategic considerations for banks today include deciding who are the emerging consumers of retail financial services? What are the key factors shaping the customer engagement model in retail banking? How should banks innovate and become leaders in customer segmentation?

This webinar offers expert insight, analysis and interactive discussion on customer segmentation since this is a core issue facing the global retail banking industry.

Chair: Ronan McCaughey, Editor-at-large, Retail Banker International
Panel: Davy Warnez, Transversal portfolio manager business lines & group functions, BNP Paribas Fortis
Amit Dua, Associate vice president and head of EMEA, Finacle, Infosys

Core Banking Transformation in Europe

Core banking is at the centre of the banking experience. How can new technology and processes save you both time and money while providing your customers with an easy and painless banking experience? New research by Ovum reveals the key drivers behind banking transformation in Europe. Discover how to build your business case for core banking transformation and modernise your banking operations while improving the customer experience.

Chair: Douglas Blakey, Editor, Retail Banker International
Panel: Daniel Mayo, Practice leader, Financial services technology
Kishen Kumar, Associate vice president, Infosys

A New Era in Digital Banking

The objectives of the session are to examine the importance of the online user experience and why banks should have a user experience strategy and how it can improve the success of their e-banking offering.

Chair: Douglas Blakey, Editor, Retail Banker International
Panel: Sai Kumar, Lead Product Manager, Finacle
Rikard Josefson, CEO, Länsförsäkringar Bank

Innovation in Retail Banking

In October la Caixa was awarded the prize for the world's most innovative bank at the BAI-Finacle Global Banking Innovation Awards 2011. Benjami Puigdevall Esteve, Managing director of e-la Caixa and Alison Estrada, Director of Knowledge Network at BAI, will look at how innovation has impacted on la Caixa's customers and boosted the lender's reputation for leadership.

Chair: Douglas Blakey, Editor, Retail Banker International
Panel: Benjami Puigdevall Esteve, Managing director, e-la Caixa
Alison Estrada, Director, BAI Knowledge Network

Mobile Banking: Emerging Best Practice

Mobile banking is growing up fast. But what have banks and their suppliers learned from the numerous pilots and initiatives launched over the past few years? Our panel will look at the success of sales, marketing, operational efficiencies and many other proposed mobile dividends to identify best practice in mobile banking.

Chair: Douglas Blakey, Editor, Retail Banker International
Panel: Chandrashekar Rao Kuthyar, Senior Product Line Manager, Infosys Ltd.
Christo Vrey, Managing Executive Digital Channels, ABSA Group

Branch of the Future

Banks all over the world are investing heavily in branch design to leverage technological innovation in the back, front and middle office. Retail Banker Interactive brings together experts in technology, design and the operators to discuss the challenges and benefits.

Chair: Douglas Blakey, Editor, Retail Banker International
Panel: Sai Kumar Jayanty, Lead Product Manager, Finacle
Wayne Bossert, Executive Vice President Sales, Royal Bank of Canada
Michael Allen, Chairman and Managing Director, Michael Allen International

Social Media and Retail Banking: Passing Interest or Business Tool?

Does social media really matter in retail banking? Some have argued that banks should embrace social media as an essential part of its marketing and communications strategy. But others think that it is a passing fad and doubt its future as a serious business tool.

Chair: Douglas Blakey, Editor, Retail Banker International
Speakers: Natalie Cowen, Head of Brand and Communications, First Direct
Michael Allen, Chairman and Managing Director, Allen International
Sanat Rao, Vice President and Global Head, Business Development, Client Engagements and Alliances, Finacle, Infosys Ltd
Michalis Michael, Managing Director, Digital MR