It is critical to ensure that ongoing and timely support for Finacle guarantees its high availability, high performance, and high service levels, at the bank.
Finacle Application Management services are designed to offer banks the freedom and cost-efficiencies of reliably outsourcing the maintenance and enhancement of Finacle solutions. Aimed at maximizing the functionality of Finacle, these services ensure that the bank's solutions evolve as its business does. Finacle Application Management services ensure that Finacle solutions are managed and operated on a 24/7 basis, in a highly available and secure environment to transact business efficiently. Services are also provided for customization management.
Application Management services are premised on the ITIL frameworks approach and leverage the Finacle knowledge management repository. The services are delivered in accordance with a structured maintenance plan that identifies and removes potential threats to the overall system stability. There is strong emphasis on performance measurement and change management. The services are bound by clearly defined mutually agreed service levels and adhere to CMMI level-5 processes.
Application Management brochure