When banks undertake transformation programs to replace their existing banking systems with Finacle, thousands of their distributed workforces experience significant change in the way they do business, both overall and on a day-to-day basis. Infosys’ approach to sustained end-user learning will help the bank in rolling out the change successfully and beyond.
Infosys’s approach, called Sustained End-user Adoption and Learning (SEAL), is an efficient way to drive end-user adoption using smart learning interventions that deliver the right amount of information at the right point on the learning and acceptance curve, significantly reducing the need for expensive in-person classroom training. Classroom training has limited impact if it is the only means to impart training in large-scale programs. In our experience, traditional classroom training does not justify the expenses associated with lost time and travel. These sessions tend to be one-size fits all and give too much information in too short a time. This usually leaves the end-user overwhelmed by the content, and only marginally prepared for the actual systems and processes.