Solutions
Social Networking: New Opportunities for US Banks
Innovation initiatives can no longer work in increments. Fortuitously, the emergence of Web 2.0 technology has opened up possibilities that until now were the stuff of dreams.Download
Make Products Work Harder in Tougher Times
To garner business, banks must take a host of measures, including creating personalized products, streamlining operations, and leveraging a more agile IT landscape.Download
Mobilizing Customers: Mobile Banking in the US
Banks need to look at a channel that can help add value to customer relationships in a cost-effective and efficient manner.Download
Agile Banking for US Banks With the Integrated Banking Platform
An integrated banking platform provides solutions at every step of the change response process - from gathering change-related information till effecting transformation.Download
24X7 Multi-level Support Infrastructure
Finacle customers are assured of access to Finacle technical expertise on a 24 x 7 basis, for swift
response to issues and challenges.
Finacle sets up a multi-tiered support system that includes both internal and partner resources at
several strategic locations. The first level of support is provided by the bank's IT team through
training-led empowerment; the second level of support is provided by Finacle’s local partners and
the third level by the 24 X 7 Global Help-Desk that can also be accessed online through Tech Online.
Access to the Global Help-Desk is available over all communication channels including phone, fax,
e-mail and web. It follows turnaround time guidelines in accordance with Service Level Agreements.
Regional support is offered to banks, wherein a team of Finacle consultants with local partners
support the bank, operating from a regional office. This team works during the office hours of
the region.
Onsite support is also provided, when relevant. In these instances, Finacle consultants are based at
the customer site along with local partners for support and to ensure quick issue resolution.
A judicious combination of these support interventions is typically deployed to ensure the success
of the customer bank’s technology-led transformation program.
Integrated Banking Platform
