Solutions
Social Networking: New Opportunities for US Banks
Innovation initiatives can no longer work in increments. Fortuitously, the emergence of Web 2.0 technology has opened up possibilities that until now were the stuff of dreams.Download
Make Products Work Harder in Tougher Times
To garner business, banks must take a host of measures, including creating personalized products, streamlining operations, and leveraging a more agile IT landscape.Download
Mobilizing Customers: Mobile Banking in the US
Banks need to look at a channel that can help add value to customer relationships in a cost-effective and efficient manner.Download
Agile Banking for US Banks With the Integrated Banking Platform
An integrated banking platform provides solutions at every step of the change response process - from gathering change-related information till effecting transformation.Download
Enhance Your Service Experience to Retain Customers
A sustained advantage derived from enhanced customer experience is driven by a move towards
customer-specificity in order to provide the best possible experience to each customer.
The integrated banking platform can help your bank achieve this. It can enable:
Education for the customer on products and services offerings:
Your customers need to have adequate information about your bank’s products, services, delivery
channels and the costs associated with each. However, your bank does not have unlimited resources
to provide personalized education at the branch level. Integrated banking platforms support Push-To-Talk
and similar applications which can deliver personal interaction remotely, for example, in a kiosk.
Customer Empowerment with necessary information and tools to encourage independent decision making:
Customer can use calculators, simulators and modelers to compare different products, understand the steps
to be taken to achieve their financial goals and seek guidance in broader financial matters such as wealth
creation and retirement planning.
Embracing of Customers:
By offering products that satisfy their specific needs.
Extending the relationship by converting customers into loyal advocates:
The various components of an integrated banking platform including social channels and partner portals can add depth to customer relationships.
You can also leverage the integrated banking platform to:
See how Finacle universal banking solution can provide you the integrated banking platform to enhance your bank’s service experience and help retain customers.
Solutions
Integrated Banking PlatformWe’ve got what you want
