Solutions
Social Networking: New Opportunities for US Banks
Innovation initiatives can no longer work in increments. Fortuitously, the emergence of Web 2.0 technology has opened up possibilities that until now were the stuff of dreams.Download
Make Products Work Harder in Tougher Times
To garner business, banks must take a host of measures, including creating personalized products, streamlining operations, and leveraging a more agile IT landscape.Download
Mobilizing Customers: Mobile Banking in the US
Banks need to look at a channel that can help add value to customer relationships in a cost-effective and efficient manner.Download
Agile Banking for US Banks With the Integrated Banking Platform
An integrated banking platform provides solutions at every step of the change response process - from gathering change-related information till effecting transformation.Download
Enterprise Customer Information
Finacle enterprise customer information arms the bank with a comprehensive view of a customer’s demographic, psychographic, financial, product preference, transaction and segmentation information. It empowers the bank to generate customer analytics across applications, channels and back-end systems by leveraging one common infrastructure. This plays a pivotal role in driving informed decisions spanning relationship pricing, campaign eligibility, opportunities for cross-sell and preferential offerings. Finacle also enables online maintenance and inquiry of customers across host systems supporting products such as credit cards, insurance and mutual funds.
Key Offerings
- Customer Information Management
- 360 Degree View
- Utilities
Business Benefits
Robust Cross-sell Framework
The infrastructure presents a unified 360 degree view of the customer, allowing single point access to all the relationships the customer has forged with the bank. This effectively supports true relationship banking, providing a robust framework for cross-sell opportunities.
Lower Total Cost of Ownership (TCO)
Centralized management of customer data results in significant reductions in data management costs. It also provides a consolidated view of aggregated risk exposure, measure of customer engagement and customer profitability. This ensures protection for the bank’s strategic investments.
Single Source of Customer Truth
Enterprise customer information is the single source of truth about the customer, across the business. It is a goldmine of data about customer habits and preferences from which the bank can derive input to drive strategic business decisions, including customer acquisition and retention strategies.
Solutions
Integrated Banking Platform Core Banking Direct Banking Enterprise Customer Information Demand Deposit Account e-Banking Alerts Finanz Tools TreasuryWe’ve got what you want
