Driving Innovation with Global Sourcing

The client, a worldwide leader in networking and communications products, is well-known for its commitment to technology innovation and thought leadership. Infosys' relationship with the client has evolved from partial outsourcing... to an end-to-end strategic partnership. Being a leading technology company, the client's expectations and standards on technical competence were high. However, as it gained confidence in our ability to deliver, we became a partner across all functions - from IT support and product engineering to BPO services and Consulting.

Sourcing on Right Tracks

The client, one of the largest railway companies in the US, has been playing a vital role in connecting a large number of individuals and businesses through its vast network for the last 150 years. The company sought to leverage... outsourcing to manage the complexities of its business in a cost-effective way. It wanted to transform its business model to create a best-in-class infrastructure, combining the latest in technology and business processes. The client's relationship with Infosys has evolved into a strong partnership over five years. All projects delivered so far have been rated at above par level on various quality parameters. In addition, we have been recognized for being a vendor with the best cultural fit.

Transforming Communication Services with Global Sourcing

The client, a leading communication solutions provider with over US$ 35 billion in revenues and more than 20 million customers, set out to transform its business model. The company wanted to reinvent its traditional business as well... as roll out next-generation services to align with changes in technology. Infosys helped catalyze the client's core telecoms domain with a service footprint ranging from Business Process Consulting to joint R&D investment, full lifecycle ownership of mission-critical programs, network operations, network engineering, network management, AD&M of Operations Support System, testing, as well as Second and Third Line support.

However, it needs to be undertaken in a modular fashion. CIOs need to collaborate with business and sourcing partners to devise a strategic approach to Modular Global Sourcing and must enforce enterprise-wide business-IT alignment.

Related Information

News

BT and Infosys Technologies Awarded National Outsourcing Association's Innovative Outsourcing Project of the Year
More

Blogs

Outsourcing' and 'Offshoring' are passé. True, they had distinct identities several years ago, when the world was still a little round. The world became flat. The boundaries blurred. So why do we still use these terms?
Discuss

In the News

Sourcing at your fingertips:
Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
Download your copy

Copyright © 2008 Infosys Technologies Limited

Terms of use | Privacy Statement | Safe Harbor Provision