Quality
Quality is ensured across all our processes, interfaces and outputs — in management, core and support processes. It helps us deliver long-term excellence, and ultimately, predictability of returns, through the Global Delivery Model (GDM), to all stakeholders.
We improve "Execution Excellence" through continuous productivity improvement. We have continuously benchmarked our processes against world-class standards and models such as ISO 9001-TickIT, SEI-CMM / CMMI, ISO 20000, ISO 27000, AS 9100, TL 9000 and ISO 14001.
Regular and rigorous assessments are conducted by reputed external assessors. Our process performance has emerged as better than that of our peers. Infosys has embarked on several strategic improvement initiatives:
- Baldrige-based assessment of units for business excellence
- Organization-wide reuse and tools initiatives for productivity improvement
- Patent application filed for PROSO, our project scheduling model
- Program management framework to enable execution of large deals
- Proactive risk assessment model and approach to mitigate execution risks
- eSCM Level 4 certification of Infosys BPO by the IT Services Qualification Center (ITSqc) at Carnegie Mellon University
- Internal quality certification to equip our team members with required skill sets quickly