Processes
Infosys relies on processes to consistently deliver high quality solutions while executing engagements from multiple locations. Our values, vision and policies form the first level of our three-tiered process architecture. They are implemented through process execution at the next level. These processes are defined by clear ownership using the ‘Entry, Task, Verification, Exit’ (ETVX) paradigm along with clearly defined roles and responsibilities.
Quality System Documentation (QSD)
Quality System Documentation (QSD) lists Infosys best practices in the form of processes. The QSD provides a vast repository of detailed procedures, templates, standards, guidelines and checklists. The QSD is updated every four months.
Body of Knowledge (BOK)
The Infosys Body of Knowledge (BOK) is a forum to share knowledge gained from experience. It is a central repository of experiential knowledge that can be tapped by peers at Infosys.
Process Assets
The repository of process assets facilitates the dissemination of "engagement learning" across Infosys. A process asset is information gleaned from an engagement that can be reused during the future engagements.
Process Database
The Process Database is a software engineering database to study the processes at Infosys with respect to productivity and quality.
Process Capability Baseline (PCB)
Process Capability Baseline (PCB) maps out the performance of the process, i.e., what level of productivity and quality can be expected when following the process.
Tools Repository
The Tools Repository is a centralized repository containing a list of tools that have been evaluated.