Program Management
The project management processes followed by Infosys are in line with the SEI CMM Level 5 requirements. These processes address key aspects of a project across the project life cycle, including:
- Project planning
- Project monitoring, reporting procedure and review mechanisms
- Project risk management
- Configuration management
- Change management
- Issue escalation and resolution
- Intra-engagement communication with client managers
At the outset of every engagement, our robust planning and estimation processes delineate all aspects of the project, including:
- Project profile
- Project processes related to life-cycle, change management, requirements traceability, process tailoring, etc.
- Deliverables and effort estimates
- Goals and milestones
- Project tracking: Tasks, issues, quality, client feedback, reviews, reporting, escalation
- Defect estimates and defect prevention
- Project team roles, skills, key personnel, training
- Risks and mitigation plan
Our project management and project quality processes are strengthened by the use of a variety of custom-built as well as third party tools, which help us manage the complexities of the Global Delivery Model (GDM).