Global Sourcing
Global Delivery Model
Quality
Quality covers all our processes, interfaces and outputs, in management, core and support process. It helps us deliver long-term excellence, and ultimately, predictability of returns, through the Global Delivery Model (GDM) to all stakeholders.
We improve "Execution Excellence" through continuous productivity improvement. We have continuously benchmarked our processes against world-class standards and models such as ISO 9001-TickIT, SEI-CMM / CMMI, ISO 20000, ISO 27000, AS 9100, TL 9000 and ISO 14001.
Regular and rigorous assessments are conducted by reputed external assessors. Our process performance has been benchmarked and has emerged as a better performer than our peers in the industry.
Infosys has embarked on several strategic improvement initiatives:
- Baldrige-based assessment of units for business excellence
- Organization-wide reuse and tools initiatives for productivity improvement
- Patent application filed for PROSO, our project scheduling model
- Program management framework to enable execution of large deals
- Proactive risk assessment model and approach to mitigate execution risks
- eSCM Level 4 certification of Infosys BPO by the IT Services Qualification Center (ITSqc) at Carnegie Mellon University
- Internal quality certification to equip our team members with required skill sets quickly
News
BT and Infosys Technologies Awarded National Outsourcing Association's Innovative Outsourcing Project of the Year
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Blogs
Outsourcing' and 'Offshoring' are passé. True, they had distinct identities several years ago, when the world was still a little round. The world became flat. The boundaries blurred. So why do we still use these terms? Discuss
In the News
Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
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