Sanjay Nair, Managing Director of Loyalty and CRM Technology for United Airlines’ Mileage Plus program, shares his views on where the greatest opportunities exist for mobile solutions in the travel industry.
Mobility solutions enable Lean, allowing manufacturers to accelerate innovation and optimize costs across the supply chain.
Published with permission of Manufacturing Business Technology
Frequent flyer programs can balance customer loyalty with revenue generation by migrating airline legacy IT to agile IT. Agile IT responds to changes in business requirements, enhances customer loyalty and transforms frequent flyer programs into...
independent profit centers. Our expert proposes the integration of loyalty programs with revenue management systems, and combining dynamic pricing of award travel with extensive data mining of customer data. He adds that airlines can extract value from legacy loyalty programs by blending a business rules-based IT system with the flexibility of a Service-Oriented Architecture-based IP system.
Infosys’ expert proposes extensive use of Radio Frequency Identification (RFID) to reduce operational costs in cargo and standardize processes.
Catalytic IT ensures airline partners achieve business agility in a global alliance. Infosys’ expert advocates using open source technologies, web services and middleware platforms to enable better airline partner collaboration in core business areas.