Cummins Power Generation, a worldwide provider of electrical generators and power generation systems, deployed Oracle Warehouse Management, to improve its operational efficiency and productivity. The company engaged...
Infosys to implement an end-to-end warehouse management system, providing process improvements based on a package implementation approach and industry best practices. The company selected Infosys as the implementation partner to help analyze, design, and implement the Oracle solution to meet its business objectives. Working with Cummins’ seven-person team and dedicated business users, Infosys completed the implementation in just a span of 13 months. Also, the project was executed on budget for the company's largest power generation plant in Fridley, Minnesota.
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Cummins, a global power leader, operates in 190 countries through a network of over 500 company-owned and independent distributor locations and 5,200 dealer locations. Cummins Business Services (CBS)...
supports employees and other business units through different service lines including accounting services, human resources services and customer care. CBS partnered with Infosys and launched the Customer Care program to improve customer experience across multiple contact channels like voice, emails and fax. Infosys developed an Oracle Siebel Solution for customer support groups incorporating Computer Telephony Integration, Service Requests and Activity Management, Oracle Siebel Order Management, and multiple integrations with legacy order fulfillment systems using Fusion Middleware. After the implementation of Customer Care program, a customer satisfaction survey showed an increase in score from 66% in 2008 to 88% in 2010.
Mercedes-Benz Financial Services USA LLC (MBFS), sought to introduce iPad® among its dealerships to enable quick decision making and faster conversion of prospects into customers. MBFS chose Infosys owing to our expertise in the...
Apple® platform. Our solution leveraged MBFS' existing point-of-sale application, MB Advantage and improved functionality by making it accessible on several browsers and Operating Systems in addition to iPad®/ iPhone®. Apart from enabling a technology-based competitive edge for MBFS, this solution resulted in lower costs, increased productivity of dealer sales team, and better customer experience.
Cummins Power Generation Business Unit (PGBU), required an Order Management System that would allow its global customers to receive the right product at the right time, and at the right price. Cummins Power Generation's...
Frontier program introduced Sales Order Layer and Reporting (SOLAR), which connected with customers directly on a daily basis. Cummins partnered with Infosys to migrate the existing legacy solution for order fulfillment to a robust Oracle E-Business Suite Release 12 (R12) solution.
Volkswagen Group of America (VWGoA), partnered with Infosys to optimize its order management and distribution operations. Our solution provided a unified view of business rules to improve speed-to-market. We ensured that...
our specific domain knowledge, consulting approach, technical expertise and frameworks blended together to enable VWGoA to drive an enterprise-wide initiative of process optimization.
The MAN Nutzfahrzeuge Group, Europe's foremost industrial player in transport-related engineering, wanted to integrate dealerships with its central SAP-based Dealer Management System (DMS). Infosys developed an integration layer...
on SAP-XI using open/industry standards. The new DMS was future-proof, extensible and ensured easy-plug-in-and-play. It enabled dealers using disparate systems to integrate with the Original Equipment Manufacturer (OEM). Dealers can now easily order vehicles, spare parts and service vehicles.
A leading components manufacturer sought to facilitate its post-merger integration and standardize infrastructure across units. Infosys assessed the company's existing legacy systems, developed a SAP implementation approach, helped revamp the IT infrastructure...
and redesigned existing business processes. Being the first Post-Merger Integration (PMI) project, we adopted our ASAP Methodology and Global Delivery Model for a seamless transition to a new IT infrastructure, without loss or disruption in migration.
The client is the North American division of a global automotive OEM headquartered in Japan. The company wanted a robust and unified HRMS system to integrate its global workforce. Infosys created a global platform which consolidated HR, payroll...
and benefits processes. In addition, the Infosys team implemented PeopleSoft 8.8 Payroll, Global Payroll, Directory Interface, Résumé Processing, eCompensation, eBenefits, eRecruit, ePay, eProfile, eDevelopment and related Manager Self Service modules.
The client, a global automotive major is involved in manufacturing and distribution of high-end passenger and commercial vehicles. To deliver vehicles on time, anywhere in the world, the company rolled out a SAP R/3 Wholesale Template, to track the...
movement of vehicles within its distribution network. It wanted to upgrade its SAP version 4.6c with IS Auto version 2.0, the Vehicle Management Solution (VMS), to version 3.0 to reduce complexity and ensure a harmonized IT infrastructure. Infosys upgraded the VMS IS Auto from version 2.0 to 3.0, provided production support for SAP R/3, VMS, Mercator and MQ series components and implemented localization and upgrades in individual markets to prepare the environment for the wholesale template.
The client - a leading DSP, provides dealer management solutions for automotive retailing, serving automotive retailers and OEMs through its partner network and a global consulting practice. To expand its footprint in Europe, the company had to...
conform to Block Exemption Regulation (BER) and integrate its systems with new OEM systems to increase sales for dealers. Infosys implemented a tool for configuration management that reduced time, streamlined the development process and improved traceability. In addition, the Infosys team developed a new CRM module. Our solution resulted in savings of over 40% through reduced operational costs and improved asset efficiency.