Potential car buyers are making purchase decisions online. The digital footprint resulting from their online activity drives brand perceptions and influences buying...
decisions. This paper details how automotive OEMs and dealerships can increase purchase outcomes by leveraging Infosys’ approach to integrated digital marketing.
Business intelligence systems - as they currently exist - are adept at gathering and analyzing data, but fall short of looking to the future. Infosys' business analytics approach...
provides the processes, tools and expertise to maximize the business value of information investments.
Globalization has made supply chains grow exponentially with increasing complexity. While companies focus on optimization, recent events are exposing vulnerabilities in supply chains. This paper...
outlines a disciplined approach to manage risks in global supply chains. It explains how supply chain organizations can assess risk probability, measure potential business impact and establish relevant mitigation strategies
Several factors are affecting innovation in the manufacturing industry — across processes, product development, outsourcing engagements, and even IT services. Among these factors are digital ...
consumers in the automotive industry, the food and farming revolution, decision making using business intelligence (BI), cloud, supply chain, collaboration, and enterprise mobility.
Most large organizations require global interactions on a day-to-day, if not hour-by-hour basis. The increasing complexity of such interactions leads to business delays and gaps in strategy. Organizations can facilitate immersive...
experiences by using virtual operations centers that leverage mobility and cloud computing. This will simplify complex, global multi-party interactions by creating a same-room effect and almost-physical collaboration.
Today's competitive businesses need a structured mechanism to assess risk probability, measure potential business impact, establish risk mitigation strategies as well as sense and respond to disruptive events...
and remain ahead of the curve. The maturity journey of Infosys’ supply chain risk management provides a more systemic and predictive way to pro-actively mitigate impending disruptions at the highest level of maturity.
The increased complexity of manufacturing supply chains has led to extended lead times, increased pipeline inventory as well as the need to control...
both downstream and upstream logistics. Supply chain visibility can be a strong differentiator in such a scenario.
The automotive industry lags in its ability to collaborate through the value chain in order to maximize customer satisfaction and efficiency. One of the most significant opportunities for improvement is how...
dealers and manufacturers can effectively, consistently, and cooperatively utilize common information for mutual benefit. This white paper discusses how the relevance and impact of manufacturer and dealer sales and marketing programs can be greatly enhanced with better visibility into the automotive value chain.
A volatile marketplace and the ever-increasing complexity of supply chain owing to globalization and dispersed operations are making a slew of demands on manufacturers around the world. Manufacturers are turning to Cloud to...
gain a winning edge, majorly for the ability to drive innovation and growth. The Cloud has the power to change the way products are made, by accelerating the development lifecycle, enabling seamless collaboration and creating a smooth and agile supply chain. This paper discusses how Cloud computing - representing a paradigm shift for manufacturers who strive for a smarter IT organization and business processes - provides an answer.
Whether an organization manufactures or resells a product, the responsibility to comply makes the manufacturer and the reseller legally accountable. Product compliance is a constantly evolving...
process, whose role is enhanced in product proliferations and complex supply chains. The recent increase in compliance-related penalties, fines, and recalls, has left no room for non-compliance. Manufacturers, retailers and suppliers are pressed to innovate quickly to not only create compliant products, but also to declare it ‘compliant’ by placing it on store shelves. Our expert presents perspectives on product risks and their changing dimensions, product compliance, and its declaration.
Smart organizations are focusing on increasing workforce flexibility and productivity by enabling information access for critical decision-making anytime, anywhere. While mobile solutions are imperative across domains and verticals, several parameters...
need to be considered while choosing a platform or middleware to implement the mobile solution. This perspective attempts at addressing the benefits of enterprise mobility. It explains how the combined approach of SAP and Sybase Unwired Platform addresses both the present and future needs of an organization
As business models continue to evolve, organizations realize that there is no single approach towards enterprise architecture. Business landscape, employees and their experience influence enterprise...
decisions. In this view point, our experts recommend a combination of approaches resulting in roadmap and effective roll out of Cloud Computing program towards realizing enterprise vision.
In the era of the Digital Consumer, automotive enterprises must put an end to "accidental interactions" and strategically realize business benefits from disconnected interactions. Our experts recommend solution suites that address...
prominent areas of customer interaction friction. The solution suites are designed to achieve capability leadership with the industry maturity model and benefits realization framework.
Post-recession, the U.S. Automotive industry faces a new challenge of engaging the digital consumer on a customer-centric and satisfying path. Original Equipment Manufacturers and dealers seem to encounter increasing incidence of...
interaction friction owing to their inability to engage digital consumers in positive vehicle sales, financing, service and support interactions. Our experts propose orchestration of the automotive customer experience to increase digital consumer delight and help dealers realize greater economic returns from their marketing, sales and service interactions.
The influx of multiple brands in the market has forced the Automotive industry to stay on top of emerging technologies. Our experts describe how Infosys' Automotive eBusiness Maturity Model draws out a well-planned eBusiness strategy to raise...
Original Equipment Manufacturers (OEMs) to the highest level of competitiveness by leveraging the power of Web 2.0. An effective eBusiness strategy, centered on a customer-oriented mindset, results in increased productivity and higher profitability.
Manufacturers must reduce the cost of product development and R&D to compete effectively in the Flat World. Automotive, machine tools and equipment, and mechanical and electronic sub-system manufacturers have successfully adopted...
outsourcing strategies. Companies, however, continue to face challenges when they outsource design and engineering projects. Before embarking on an outsourcing initiative, companies must evaluate issues such as governmental regulations, incentives and permissions, organizational culture towards outsourcing, and management support. In this white paper, Infosys' expert provides a practitioner's perspective of the challenges that manufacturers face when they outsource design and engineering activities.
The Automotive Open System Architecture (AUTOSAR) provides an open, standardized methodology for commoditization of automotive software. Infosys’ experts illustrate how functional parts of automotive software...
such as Controller Area Network (CAN) convert to commodity items without any qualitative differentiation. Software conceptualized using the AUTOSAR framework can be purchased as commodities to enhance quality and productivity. The commoditization and standardization of software paves the way for just-in-time software integration in the automotive industry.
Adopting the right sourcing model – captive center vs. vendor partner – can reduce the Total Cost of Ownership and provide long-term flexibility for engineering product development.
The ability to manage change provides companies with a distinctive competitive advantage. Applying flexible Business Rules Management to Warranty Management Systems offers an agile platform for business users...
to develop, maintain, simulate and amend changing business policy decisions (rules) that drive the Warranty Management process. Infosys' experts share insights into coping up with change in warranty coverages, assessing the financial impact of a revised strategy, applying stringent standards to claims control and handling, and enabling pre-validation of claims.
Archaic data, manual entry, untimely data updates, low visibility and complex compliance requirements can impede the performance of your enterprise. In this paper, Infosys' experts demonstrate how RFID provides a ...
collaborative environment to synchronize the physical flow of goods and related information. They propose a four-step approach for companies to re-engineer business processes and achieve a sustainable business model.
Warranty management is an enterprise-wide challenge that impacts departments of Quality, Customer Service, Product Development, Finance and Procurement. Infosys' approach to warranty management encompasses strategy, warranty...
operations and processes. We focus on:
- Bridging gaps between customer service, quality and engineering departments
- Ensuring OEM collaboration between upstream and downstream partners
- Leveraging technology to gain insights into quality, engineering and manufacturing processes
Our approach strikes a balance between automation, manual claims processing and analytics by blending Enterprise Resource Planning (ERP), Business Process Outsourcing (BPO) and an Early Warning System (EWS) based on advanced analytics.
In today's business environment, companies leverage IT through a series of continual temporary advantages. The IT function must improve its effectiveness by balancing technology, processes and skills. This task is made difficult...
as IT budgets continue to shrink.The IT organization must balance the objectives of optimizing expenditure and showcasing value of IT infrastructure and services. It must evaluate IT investments and operating costs using a business case approach. This will serve as a baseline on decisions regarding appropriate categorization of IT investments and operational costs and subsequent investment and cost rationalization. The analysis of IT investments and costs requires a structured and systematic assessment of the different aspects of the IT function.
In the manufacturing industry, the cost of quality is not confined to process assurance, product inspection, rework and rejects. It encompasses the impact on performance and the perception of the product and the...
company. In the Flat World, several entities collaborate to deliver a product to the end-customer. Consequently, quality depends on the work done across the supply chain by different entities. Manufacturing companies must eliminate all non-value adding quality activities through innovative processes or technological means. Information technology can ensure that world-class quality is achieved through collaboration in quality assurance and quality management activities across the manufacturing supply chain. Infosys provides a framework to help you assess your maturity levels, proposes a transitioning methodology and illustrates a case of how IT can enable the entire process.
The anti-submarine performance of an automotive seating system depends on many factors such as seat characteristics, occupant position, impact speed and restraint systems. This paper presents the optimization...
of seat structure for complex anti-submarine performance using the Design of Experiments (DoE) approach. MADYMO software's hybrid approach is utilized to evaluate anti-submarine performance. Taguchi's orthogonal array is used to identify the effect of contributing parameters with reduced number of iterations. Optimization software is used to automate the design process for different parameters. The paper also presents the benefit of MADYMO hybrid simulations to compress the product development cycle time.
This paper provides a contextual layout of the auto-retailing segment in North America and Europe. It outlines the challenges and the business impact posed by the current Information Technology (IT) landscape. Infosys...
suggests an approach to improve efficiency and effectiveness in automotive retailing and offers recommendations to Original Equipment Manufacturers (OEMs) and Dealer Service Providers (DSPs).
Changes to the Block Exemption Regulation (BER) are intended to increase the competitiveness of the automobile retail industry in Europe. These changes relate to allowing either selective or exclusive distribution arrangements...
and multi branding, disengaging dealerships and service, providing greater role for intermediaries and a broader definition of original spare parts. To implement these changes, Vehicle Manufacturers (VMs) and dealers must adopt new business processes and technologies. This paper highlights the role of open IT standards like web services in providing the required integration framework for VMs and dealers.
Infosys believes that the advent of green-field areas such as telematics and embedded systems will result in an integration of the customer into the automotive supply chain. To achieve this, the automotive industry must focus...
on customer management on the demand side. As global consolidation and over-capacity continue, companies must enhance value delivery through innovative and path breaking customer services. Infosys' experts examine the emerging possibilities and the trends in this area...
A mobile workforce of technicians and engineers plays a crucial role in delivering timely and high quality service to customers. To improve the effectiveness of the mobile workforce, companies must leverage Web Services...
to reduce costs, accelerate deployment and improve execution of service.