
Financial services companies can address the challenges of regulatory compliance, customer service and product innovation through integrated data analytics, according to Suvendu Samantaray, senior associate, Banking and Capital Markets practice, Infosys Consulting, in an article published in DMReview.com. He says that data analytics with historical views and predictive analytics facilitate better decision-making.
Suvendu believes that the potential of technology can be realized through a holistic view of value creation across customer service excellence, service innovation and GRC effectiveness. He highlights the need of integrated infrastructure to present analytics of processes in a cohesive fashion for tangible use.
Read
Sourcing at your fingertips: