Banking and Capital Markets
Industry Offerings
Intelligent Exception Management
Infosys’ Intelligent Exception Management System (IEMS) offers a flexible, scalable and innovative solution to exceptions. Our solution uses a four-step process to track and manage exceptions from origination to resolution:
IEMS helps automate the exception handling process, reduce operational costs and manage operational risk arising from exceptions.
Technology
IEMS is built on the J2EE technology platform and is based on Service-Oriented Architecture (SOA). It leverages cutting-edge technology platforms such as the Business Process Management system and Business Rules Management system for process management and decision-making respectively. SOA facilitates easy integration with existing business processes.
Infosys Advantage
IEMS is highly flexible and can be used to manage exceptions in any business process in the financial services industry. The use of a business rules management system to capture business rules for exception processing and business process management system to model and execute exception processing workflows provides flexibility in managing exceptions in the following areas:
- Exceptions are identified and captured in real-time
- Every exception is immediately evaluated for severity and risk exposure and a notification is automatically sent to appropriate users
- The use of 'intelligent agents' to automate the investigation and resolution process reduces manual processing by up to 70% for most types of exceptions
- The solution is highly scalable and can be implemented to manage exceptions arising out of a single application or a single business process or as an enterprise-wide Exception Management Platform that automates exception processing for several business processes
Events
Infosys at Finexpo Outsourcing Strategies 2008, London,United Kingdom
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Awards
Infosys moves up to #14 on FinTech 100 More
In the News
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