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The Way Forward for Outsourcing: Technology-enabled Solutions
Outsourcing has matured and evolved to technology-enabled solutions, according to Ashok Vemuri, Senior Vice President and Global Head, Banking and Capital Markets Group, Infosys. He believes that Infosys has taken outsourcing to the next level with a solutions mindset backed by extensive engagement experience, domain knowledge, technical expertise, and industry best practices.
In an interview with Waters magazine, Ashok says that Infosys' solution focus helps global companies innovate rapidly, improve time-to-market, increase efficiencies and lower risks. He analyzes the emerging trends of outsourcing in the financial sector, and cites how Customer Relationship Management (CRM) analytics, risk management, relationship management and credit rating are getting outsourced.
According to Ashok, in wealth management and hedge fund industries, investment managers want to focus on what they do best - manage investments. Clients partner with Infosys for end-to-end solutions, including business consulting, process re-engineering, Business Process Outsourcing (BPO), application development and maintenance, infrastructure management and testing and validation.
Ashok believes that Infosys provides compelling value through global sourcing. By sourcing talent where it is best available and most convenient to clients, Infosys offers clients a competitive advantage. Infosys has opened centers in Mexico, the Czech Republic and Poland for near-shoring capabilities and local language skills.
In addition, Ashok discuses the elements of a successful outsourcing strategy in an interview with The Banker. According to him, companies must have a well-thought out, long-term, strategic sourcing plan that focuses on leveraging global talent and industry expertise. The approach must suit the specific needs of a company. Global sourcing should have the right combination of talent, infrastructure, political stability and labor arbitrage cost savings.
Infosys: An Outsourcing Winner Download
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