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Sales automation from Infosys raises productivity at Lebara to a whole new level

Shyam Mardikar, CTO, explains how Lebara dramatically raised the productivity of its sales force with an automated stock-to-cash process, and an innovative approach that Infosys provided.

Capabilities in complex program management

"Upgrading our SAP infrastructure to ECC 6.0 was an important step to achieve Hughes' corporate IT goals. Teaming with Infosys to deploy this high-value solution has also enabled us to launch new IT initiatives with them such as financial systems enhancements and business intelligence. As a strategic partner, Infosys has consistently demonstrated a high degree of technical and domain competencies. Their capabilities in complex program management and organizational change management helped us significantly."

– Prasad Margasahayam 
   Chief Information Officer, Hughes Networks Systems

Great depth of understanding

"Infosys has established itself as a thought leader in being able to envision, design, and build the next generation of OSS… The entire team has shown a great depth of understanding in the areas of next-generation networks; SOA-based architecture, next generation of products and business processes, and the next-generation telco as a whole."

– Dr. Bola Oshisanwo
   Project Director, Wholesale Customer Experience Design, BT Design

Marrying agility and process

"Agility and process are generally thought of as antonyms, but Infosys was somehow able to remarkably marry the two and work in a process-oriented approach, yet meeting BT's demands of agility. This Infosys approach gave BT a reduced time to market and at the same time brought a great degree of predictability."

– Dr. Bola Oshisanwo
   
Project Director, Wholesale Customer Experience Design, BT Design

Fresh perspectives

"The contribution of Infosys has been immense in making the program a success. They were the prime system integrators for the initiative. They brought to the table fresh perspectives on portal architecture and implementation during the conceptualization phase and were also responsible for the product evaluation. The Infosys team developed the Thin Portal framework and implemented various best practices – cookbook, certification, integration management, etc."

– Alexander Robertson
   Program Manager, BT

The envy of peers

"I would also like to draw notable attention to the test automation process that was initially introduced in January by the Infosys team... We have become the envy of our peers in the Bell IT team, as we have reduced our testing time by 85 percent and continue to remain bug-free in 2005."

– Lesley-Anne Penney
   
Associate Director of Retail Applications, Bell Canada

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