Carl Bennett, Global Head of Online Technology, explains why Vodafone chose Infosys as its global systems integration partner to transform its online customer experience. He discusses the high growth in...
adoption of online services, fueled by smartphones and tablets, and how Vodafone is addressing this challenge.
A large Communication Service Provider (CSP) in the UK realized that their core business was hampered by lack of data integrity across OSS/ BSS (Operations and Business Support Systems) stack. The client needed both preventive...
and detective data integrity management solution for its provisioning platform. Infosys provided a robust solution by introducing Data Integrity (DI) maturity matrix model from prevention to launch of any product across service provisioning stack. Introduction of these formal processes to measure and control data integrity ensured that data assets were in control and created value to the customer, business, service, as well as product.
A leading Australian telecommunications and information services provider required a service desk solution that would help them meet the contractual needs of new customers and a robust enterprise-class platform to address future...
requirements. Infosys' customized solution based on BMC's Remedy ITSM suite of products ensured that the service desk tool could function within the ITIL framework and operate in a disaster recovery environment. The IT services provided were cost effective and customer-friendly.
A European telecom service provider wanted to reduce the Total Cost of Ownership (TCO) for multiple billing processes and services. Infosys BPO provided a flexible platform to boost productivity, increase revenue collection and ensure faster...
Turn Around Time (TAT) in complaint resolution leading to higher customer satisfaction. Our solution reduced headcount by 22% after several automation projects and resulted in cost savings of £3.6 million.
A telecom major in the United Kingdom wanted to consolidate its data centers spread across five locations. The servers were part of multiple domains and workgroups. Infosys developed a road map for data center...
consolidation and virtualization. Our strategy leveraged virtualization to reduce annual operating costs by US$ 900,000.
Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPO’s Revenue Assurance solution.
A leading UK-based telecom service provider partnered with Infosys to expand its Digital TV offering. Infosys established an IPTV Product Innovation Center by leveraging its frameworks and solutions in digital conten...
networks and content services architectures. The Center enabled the client to accelerate innovation and deliver a rich customer experience. It also created a blueprint for product offerings that opened new streams of revenue.
British Telecom (BT) Wholesale provides network services and solutions from traditional private circuits to advanced broadband for more than 600 Communication Providers. The company partnered with Infosys...
to design and implement its Customer Experience Design programme. Infosys used an SOA (Service-Oriented Architecture)-based architecture and led the Service Solution Design, Business Process Design and Infrastructure Solution Design. The solution transformed the OSS that handled various products and services managed by the 21 C network.
The client needed to roll out product and package bundling across the service offering including IP voice service with high speed data and content packages. Infosys used its agile methodology to develop an order management system...
for a video service which handles around 10,000 orders per day. The client saved about 35% in development costs by leveraging Infosys' Global Delivery Model.
Infosys has end-to-end ownership of the Service Provisioning and Automation Control Engine for one of the largest telecom operators in Europe. It is a business critical application for the customer, enabling higher performance and reliability...
... The Infosys team delivered over 14 major and 100+ minor releases across multiple lines of business on-time and within budget.
Infosys helped a leading European telco reduce order rejections by 30% and improve order entry time by up to 70% by automating its order entry processes.
Infosys helped a leading European telco define its NGN processes and implement SID (as defined by TMI Forum) from conceptualization to implementation phase to align its multiple databases in a complex system environment.
A North American telco personalized and expanded its voice portal for retail and small business segment to improve the quality of customer experience, reduce wait times and save about US$ 150 million annually.
A leading global European telecommunications player in the enterprise and retail segment sought to explore new revenue generating opportunities in the IP domain. The client sought to replace traditional VPN services with the...
new IP VPN service. Infosys helped the client develop an intelligent service fulfilment system that automated various complex operational processes involved in activating VPN. The system provides an alternative method of installation to address customer demand for the service.