Communications

Case Studies

“Infosys delivers on its commitments consistently”

Sundi Balu, CIO of Telstra Global, talks about how strong partnership, innovation and domain specific capabilities of Infosys helped them in their transformation journey.

“We achieved rollout of the customer service program within just three months”

Ian Chatfield, Customer Experience Director, Openreach Service, discusses the merits of Infosys AssistEdge and how the product has helped Openreach rollout an improved customer service program in record time across their business.

“Lebara and Infosys worked in a very innovative and out-of-the-box manner”

Shyam Mardikar, CTO, Lebara, explains how the company dramatically raised the productivity of its sales force with the automated stock-to-cash process from Infosys, and our innovative approach to mobility solutions.

Vodafone transforms customer experience with Online Acceleration Program

Carl Bennett, Global Head of Online Technology, explains why Vodafone chose Infosys as its global systems integration partner to transform its online customer experience. He discusses the high growth in...

Preventive and detective DI solutions

A large communication service provider (CSP) in the UK realized that their core business was hampered by lack of data integrity across operations and business support systems (OSS / BSS) stack. ...

Implementation of ITIL service desk improves operational efficiency and customer service for Australian telco

A leading Australian telecommunications and information services provider required a service desk solution that would help them meet the contractual needs of new customers and a robust enterprise-class platform to address future requirements. ...

Billing support operations solution for a leading European telecom service provider

A European telecom service provider wanted to reduce the total cost of ownership (TCO) for multiple billing processes and services. Infosys BPO provided a flexible platform to boost productivity, increase revenue collection, and ensure a faster turnaround time (TAT) in complaint resolution leading to higher customer satisfaction. ...

Data center consolidation for a global telecom service provider

A telecom major in the United Kingdom wanted to consolidate its data centers spread across five locations. ...

Revenue assurance solution rings in more business

Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPO’s Revenue Assurance solution.

Communication service provider innovates with IPTV offering

A leading UK-based telecom service provider partnered with Infosys to expand its digital TV offering. Infosys established an IPTV Product Innovation Center by leveraging its frameworks and solutions in digital content networks and content services architectures. ...

BT on the fast track to achieving exceptional customer experience goals

British Telecom (BT) Wholesale provides network services and solutions from traditional private circuits to advanced broadband for more than 600 communication providers. The company partnered with Infosys to design and implement its Customer Experience Design programme. Infosys used a service-oriented architecture (SOA)...

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