Communications

Features and opinions

Is it time to embark upon product simplification?

Communication service providers (CSPs) are in constant threat from new agile entrants and changing consumer patterns. To survive, they need to constantly innovate by offering new and simplified products. This paper seeks...

Published with the permission from TM Forum

BT and Infosys win Global Telecoms Business Innovation Award

Infosys has been awarded the prestigious Global Telecoms Business Innovation Award for 2013 in the Consumer Service Innovation category for the BT Seamless Desktop program, powered by the Infosys customer service experience product AssistEdge.

The ATM relocates to the mobile phone

Mobile-based payment service offers a safe mechanism for trade, while ensuring inclusive growth.

Opportunities to innovate ring in the cloud

Cloud computing helps communications service providers (CSPs) accelerate the concept-to-bill cycle and open up new revenue streams.

Published with the permission of Sift Media

TV is the new mobile experience

Interactive services and user-generated content provide a richer television viewing experience, according to an expert from Infosys.

Published with the permission of ConnectedPlanetOnline.com

Portability – a win-win proposition for CSPs and customers

Mobile phone networks must understand the impact of portability on call routing, billing systems, event-to-cash processes, and operations.

Published with the permission of Voice&Data

Think on your feet with enterprise mobility

Mobile-enabled enterprises that integrate Web 2.0 and social media with new business models and technology platforms can gain a competitive advantage.

Published with the permission of Wireless Week

From a walled garden to an open ecosystem

Mobile operators can increase customer stickiness with a ready-to-launch application store, according to an expert from Infosys.

Published with the permission of Technology Marketing Corporation

Short marketing message – context and relevance

Wireless carriers can help marketers implement effective mobile marketing campaigns by capitalizing on the rich knowledge of subscribers and networks.

Published with the permission of Mobile Marketer

Letting the walled gardens crumble: Early mover strategies for mobile operators

Mobile operators need to migrate from a walled garden to an open innovation network. According to experts from Infosys, mobile operators must open their networks and their application ecosystem to accelerate innovation and monetize new applications.

This white paper was published in the Mobile World Congress Daily 2009

Joining the dots of social networking for CSPs

How can communications service providers harness the potential of social networking? Experts from Infosys propose a social networking platform that enables interaction, provides opportunities for commerce, opens revenue streams for rich content, and facilitates targeted advertising.

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