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Industry Offerings

Operations Transformation

  • Process Design: Infosys helps define new processes and redesign existing business processes as CSPs launch new IP-based services, leveraging a combination of business process, IP and telecom expertise
  • Customer Service Transformation: Infosys' Scenario-Based Customer Service solution incorporates a framework for process, technology and organizational change framework, enabling CSPs to transform customer service experience. In addition Infosys BPO provides robust operational outsourcing.
  • OSS/BSS Transformation: As CSPs re-architect their systems landscape and redirect investments to strategic systems and solutions, Infosys provides services and solutions that facilitate the evolution of these systems.

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