Communications

White Papers

Net Neutrality – A game changer

The proposed set of Net Neutrality rules in 2014 will enable industry players to operate together in an environment governed by the Federal Communications Commission (FCC). Armed with stronger authority against...

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Software defined network powered by IT

Research indicates that by 2020, communications services providers (CSPs) will be carrying 120 exabytes of traffic from 25 billion hyper-connected devices. This unprecedented traffic growth will result in extensive adoption of cloud data centers. Cloud...

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Improved decision-making using event processing platform

As multi-service operators (MSOs) move ahead in economic uncertainty, there is a need to reduce their operational costs. The event processing platform helps...

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4G — Unleashing communication service innovation

The communications industry, despite being one of the fastest growing sectors in the last three decades, struggles to compete with emerging over-the-top (OTT) players in the industry. Technology constraints impose...

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Architecting the real-time enterprise: Location-aware field service

Considering the millions of subscribers and thousands of cell towers, telcos need significant churning of data before arriving at the approximate location of a person. Since revenue growth through voice and...

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IP Multimedia Subsystem – Accelerating Service Innovation

Even as voice revenues continue to decline and increasing competition from new players impact average revenue per user, service providers must redefine their...

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Federated Digital Content Services - Partners, No Longer Competitors

With the convergence of telecommunication and media, service providers are finding new opportunities to provide end consumers with a variety of Value Added Services (VAS). This View Point discusses a new business...

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Reusable, Modular, Componentized and Flexible Product Catalog Solution Design

Competitive forces and increased adoption of innovative and multifaceted business models are compelling service providers to create and launch new products faster, with reduced product design and development cost. To achieve this ubiquitous...

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Bridging the Telecom Gap - Targeting the Rural Masses

The Indian telecom industry boasts of around 621.28 million customers with urban tele-density at 120% and rural at around 24%. 10% increase in telecom penetration results in a 1.2% increase in the country's GDP. Telecom businesses tend...

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Web Analytics: Driving Enterprise Growth Through Web Analytics

Enterprises implement several web based techniques to increase revenue and drive growth. Today, digital consumer experience is the key driving force that enables enterprises to provide next generation services to their customers. Web analytics, which involves...

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Intelligent Network - Evolution from Traditional Voice to Network Agnostic Architecture

Telecom networks have converged with services and market demand shifting to the world of IP. This, in turn, has initiated Intelligent Network (IN) services to progress from traditional SS7 networks to newer architecture. This paper gives an...

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Customer Care for High Value Customers: Key Strategies

Due to Commoditization of basic service offerings, Communication Service Providers (CSPs) are compelled to invest in emerging technologies to offer new products and services to their customers and stay ahead of the competition. Maintaining profitability...

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Enterprise Data Quality: An Approach to Improve the Trust Factor of Operational Data

Communication Service Providers (CSPs) face challenges in order fallout, billing disputes, revenue leakage, and customer satisfaction owing to poor quality of data. Successful rollout of data quality strategy relies on developing a dynamic Data...

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An Integrated Approach to Improve Order Fallout Management in Telecom Organizations

Achieving zero percent order fallout in business environment is a difficult task. To gain a better visibility on management of order fallout and curtail revenue leakage, Communication Service Providers (CSPs) need...

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Enterprise Data Management: A Comprehensive Data Approach for CSPs

Enterprise Data Management (EDM) helps Communication Service Providers (CSPs) address challenges created by convergence of technologies and frequent Mergers and Acquisitions (M&As). It provides reference data and unified data quality...

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Customer Relationships: Why It's Important to be a Wise Investor

Companies have to establish lasting relationships with key customers to maximize profitability. According to Infosys’ expert, companies must adopt a model of customer lifetime value to deliver a rewarding experience. They must implement strategies...

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Social Networking in Customer Care Centers

Social Networking can be adopted by a Customer Care Center to facilitate collaboration. Social Networking in a Customer Care Center environment offers short-term and long-term benefits. According to Infosys’ expert, by capitalizing...

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The Next Big Thing in Social Networking

Infosys' experts believe that CSPs must create lifestyle community portals to convert social networking into a competitive advantage. This white paper demonstrates how portals across multiple touch points (Internet, mobile and television) can optimize social networking and open new revenue streams.

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Enterprise Performance Management: Analytics to Measure the Performance of the Telecom Sector

Communication Service Providers (CSPs) can increase Average Revenue Per User (ARPU), meet Service Level Agreements (SLAs) and reduce capital expenditure and operational expenditure by monitoring the performance of business parameters such as order ...

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IT’s Role in Enabling Successful Mergers and Acquisitions of CSPs

Technology has transformed how Communication Service Providers (CSPs) conduct business. Macro and micro economic conditions influence consumer behavior. These factors, combined with globalization and deregulation, compel companies...

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Framework for Rapid Roll-out and Service Management of White-labeled Wholesale Products

How can wholesalers launch products faster in the retail market either as white-labeled products or through retail front-end to realize revenues faster? How can a converged operations team manage wholesale and retail services...

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Transformation of Enterprise Product Management for Rapid Launch of Next Generation Products

The Telecom industry continues to evolve through disruptive products, uncertain markets, shorter product lifecycles and convergence of technologies. The primary focus of today’s market is on customer experience. This has...

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