Communications
Focus on the customer experience
Our Scenario-Based Customer Service (SBCS) solution helps you realign your network with customers. A Frost and Sullivan study recognized Infosys' customer service approach.More
Re-envisioning Operations: CEO Playbook for a Converged Future
CEOs of telecom companies must focus on four key operational priorities for a successful operational transformation. The Flat World offers telecom companies opportunities as well as challenges...TV Finally Gets Smart
With interactive features like On-Demand programming, Chatting, Telemedicine and Education, Internet Protocol Television (IPTV) is all set to transform television. This whitepaper discusses the social and economic impact...The IP Multimedia Subsystem Catalyst - Enabling CSPs to Win in the Flat World
To meet the needs of consumers, Communications Service Providers (CSPs) need to innovate by looking beyond the enterprise and developing an open innovation network to meet the needs of consumers.Customer Experience Leadership through Transformed Customer Service Operations
Communications Service Providers (CSPs) must integrate knowledge scattered across the enterprise to offer compelling customer service.CSPs seeking to roll out converged services must differentiate themselves with a compelling customer...
Structured Fallout Management for Broadband Applications
Communications Service Providers (CSPs) must address the challenges of implementing broadband internet bundled services to achieve success.CSPs that roll out broadband internet bundled services to new geographies must face three key challenges...
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Infosys' Communications Service Providers (CSP) Practice
Testimonials
"Infosys is a thought leader in building the next generation of OSS."- Dr. Bola Oshisanwo
Project Director, Wholesale Customer Experience Design, BT Design
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In the News
Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
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