Discrete Manufacturing
Industry Offerings
Customer Operations
In the Flat World, Sales and Marketing executives face challenges in addressing rapidly evolving customer needs in global markets:- Handling the growth and complexity of emerging markets
- Expanding and operating the right Channel Partner model
- Targeting the right customers with the right set of products, services and solutions
- Seamlessly integrating customer service and support with sales and marketing to provide consistent customer experience
Discrete Manufacturing companies must complement their traditional strength in product excellence with enhanced customer and partner experience. They need to leverage relationships with dealers and partners to guide their customers to the most optimal solution.
Infosys' Customer Operations solutions enable revenue growth through enhanced customer experience, improved operational excellence and better internal and external collaboration. Our solutions leverage rapid technology deployment, integrated global sourcing of technology and process, improvements derived from leading industry practices and diagnostics. A metrics-driven roadmap ensures quick-wins, medium to long term initiatives and continuous improvements to maximize return on investment.
Infosys' Customer Operations solutions
Infosys Transformational Order Management (ITOM): Manages complexity in the order management cycle while maximizing customer revenue and profitability.
Customer Information Management (CIM): Manages and leverages customer information to drive more efficient and differentiated customer service and increased customer satisfaction.
Integrated Customer Service Management (ICSM): Improves customer ownership experience while reducing costs and increasing service revenue.
Media Mentions
"Infosys has broadened its portfolio for manufacturers. For one, it helped St. Louis-based Emerson Electronics reconstitute its customer experience..."- Manufacturing Business Technology
March'07
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Tools
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In the News
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