Overview
Infosys positioned as a 'Major Player' in the IDC Marketscape: Worldwide Oil and Gas Professional Services 2012 Vendor Assessment
Infosys is positioned as a 'Major Player' in the recently published 'IDC Marketscape: Worldwide Oil and Gas Professional Services 2012 Vendor Assessment' report. Infosys was one of the 10 professional services firms evaluated on the basis of their success in providing offerings in the upstream, midstream, energy trading and risk management segments of the Oil & Gas business.
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According to the report:
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The global market for IT services for the O&G industry continues to grow at a healthy pace, especially in upstream.
Infosys approach: Infosys' capabilities are in oilfield services, upstream, energy trading and risk management, downstream refining, and supply chain operations, rather than generic back-office implementations. It has built these capabilities over a period of time based on the perceived need in the market.
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While the industry is under cost pressure, O&G companies put a premium on value delivered. The expectation is that the professional services firm will engage and deliver, but not need to be managed intensively.
Infosys approach: Infosys has organized around what it terms a "global energy practice" — an overlay to its model of customer engagement. The practice brings together the company's divisions — consulting and systems integration, business IT services and products, platforms and solutions — to deliver solutions to the energy industry. This energy practice is intended to supply cohesion and knowledge sharing to a STAR customer service model, consisting of account representative, account manager, and technical experts for the company's key accounts across geographies.
Cost containment is provided using a global delivery model. The oil and gas industry prefers a larger percentage of on-location staff than in the other industries that Infosys services. Delivery location also depends upon the phase of the project, with the early phases of a project including scoping and technology selection with a greater onsite presence and more "offshore" resources, contributing to implementation, integration, and testing, resources that are available at a lower cost.
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Global methodologies are preferred, but a firm must demonstrate that it has local resources to support marketing, sales, and distribution, especially in regions such as the Middle East and Africa (MEA).
Infosys approach: The oil and gas industry prefers a larger percentage of on-location staff than in the other industries that Infosys services. Delivery location also depends upon the phase of the project, with the early phases of a project including scoping and technology selection with a greater onsite presence and more "offshore" resources, contributing to implementation, integration, and testing, resources that are available at a lower cost.
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The ability for a professional services firm to attract, motivate, and retain talent is also paramount as the O&G companies expect expertise as well as stability from their partners in this talent-constrained industry.
Infosys approach: In the past year, there has been a ramp-up in the hiring of professionals with oil and gas IT expertise. The company has developed computer-based training programs for its oil and gas staff as well as its sales team. Employees can move up to more advanced levels by completing each program and demonstrating competency.
Infosys View
"The IDC report confirms Infosys' strong commitment to serve the Oil & Gas industry. Infosys' Oil & Gas practice will continue to grow aggressively through investments and initiatives focused on new geographies, innovative solutions to address business challenges, and also by leveraging our global alliance partnerships." says Aashish Bansal, Vice President, Energy & Utilities Practice, Infosys.