Infosys Alert and Case Management System
Infosys Alert and Case Management System (iACMS) offers a flexible, scalable and innovative solution to alerts and cases. Our solution uses a four-step process to track and manage alerts and cases from origination to resolution:
iACMS helps automate the alerts and cases handling process, reduce operational costs and manage operational risk arising from these alerts and cases.
Technology
iACMS is built on the J2EE technology platform and is based on Service-Oriented Architecture (SOA). It leverages cutting-edge technology platforms such as the Business Process Management system and Business Rules Management system for process management and decision-making respectively. SOA facilitates easy integration with existing business processes.
Infosys Advantage
iACMS is highly flexible and can be used to manage alerts and cases in any business process in the financial services industry. The use of a business rules management system to capture business rules for alerts and cases processing and business process management system to model and execute alerts and cases processing workflows provides flexibility in the following areas:
- Alerts and cases are identified and captured in real-time
- Every alert and case is immediately evaluated for severity and risk exposure and a notification is automatically sent to appropriate users
- The use of 'intelligent agents' to automate the investigation and resolution process reduces manual processing by up to 70%
- The solution is highly scalable and can be implemented to manage alerts and cases arising out of a single application or a single business process or as an enterprise-wide Alert and Case Management Platform that automates processing for several business processes