Commercial Banking
Can you tailor a mobility solution for our corporate banking needs? Can you also create a sales and relationship management solution that empowers our sales force?
Can you create a common portal for all our commercial banking products with provisions for personalization and advanced reporting?
Can you help us define a technology strategy for modernizing our business lending systems? Can you also help us simplify our IT systems and processes to improve straight through processing, reduce loan approval cycle times and optimize manual review and underwriting effort?
Can you help us implement our new treasury management product and integrate it with our commercial banking portal? Can you help us streamline LockBox operations and cash management processes for our corporate customers?
The answers are "Yes" — our Commercial Banking Practice has offerings designed to address your challenges and help you capitalize on industry trends. These offerings have delivered business value for many of our clients which include six of the top eight U.S. banks, four of the top five European banks, three of the top four Australian banks and six of the top eight mortgage originators — helping them transform, innovate and optimize to build tomorrow's enterprise, today.
Challenges & Opportunities
Addressing new market needs and customer demands: Economic and industry structures have changed. So have customer expectations. Meeting these changes head-on requires banks to integrate their global financial supply chain and create self-service portals that offer customers a greater breadth of products and services in a one-stop online "shop" – with consistent information and status availability across various access channels like mobile applications, online portals or integrated voice recognition (IVR).
Creating integrated lending platforms: Bringing together sales, origination, underwriting and fulfillment presents banks with opportunities to enhance revenues and efficiencies while improving customer responsiveness. 'Total lending' technology solutions can aid this transformation while enabling the integration of front- to back-office offerings. This can also help simplify multi-currency and multi-country operations, with a similar process on a shared platform – providing consistent operations processes that can be fine tuned for improved effectiveness and efficiency.
Building enterprise payment hubs: A pressing need for banks today is the flexibility to shift payments to low-cost platforms. This calls for consolidating legacy payment platforms on a single payment hub. Such a hub can enable major forward leaps in processing, exception management, customer responsiveness, and reconciliation.
How Infosys Delivers Business Value
Our 2,000-professional-strong Commercial Banking Practice comprises dedicated teams and facilities, with relevant skills for business processes, technology architecture and products that address the needs of commercial banking enterprises. Our Practice also works closely with our Product Competency Centers – building on alliances with leading product and technology vendors to create focused and cost-effective solutions. We can help you unlock your value levers in three ways:
Business Transformation: When you partner with Infosys, you get end-to-end transformation expertise – from business consulting to establishing a program roadmap to implementation. Add to this our accelerators and frameworks, and large transformation is no longer an inefficient process – it's optimized.
Our transformation capability spans the commercial banking spectrum – from global sales & client on-boarding platforms to global core banking platforms; from trade finance customer integration to enterprise-wide analytics for sales, risk and performance. Finacle — Infosys' award-winning product for the financial services domain — has helped banks across multiple geographies leverage a variety of service delivery channels and support their growth. One of our key engagements: Infosys partnered with Oracle to implement a new Commercial Relationship Management platform and Customer Master System based on Oracle Siebel CRM for a leading bank in North America.
Accelerating Innovation: Our Practice will work closely with you to keep your enterprise on the leading edge of change — whether it's harnessing the power of social media and cloud computing, or fast tracking the creation of a solution that helps you break into new markets faster. Some of our key ready-to-deploy solutions include the Infosys SocialEdge™ Platform; iRECON for account reconciliation; Infosys mConnect – a context-aware, real-time enterprise middleware that enables mobile services for websites and eCommerce platforms; and InFusion – an end-to-end, modular loan origination solution.
We have used our technology and product prowess to assist clients in applying Portal and Service Oriented Architecture (SOA) technologies to enable their customers to use a single gateway to all treasury products; and in implementing a Genesys-based IVR platform for integration of CTI and CRM platforms, agent desktops, and downstream systems.
Efficient Operations: Our experience from working with some of the world's largest banks has enabled us to create strong knowledge management practices and frameworks that drive better business results. Our expertise spans operations consulting, business process outsourcing and management, as well as infrastructure and application management.
We are working with clients in varied service lines to create best-in-class efficiencies — 24/7 support for mission-critical trade platforms and item processing platforms; intelligent autonomous agents to improve processing effectiveness for multiple trade clients; and business process support for lending operations – including origination, fulfillment, servicing and collections. Today, we have taken charge of supporting over 200 mission-critical applications for a leading global bank for their commercial line of business – including client setup, origination and servicing platforms across various product lines.