Healthcare

Developing an Enterprise Data Warehouse for a Commercial Health Benefits Company

A commercial health benefits company in the U.S. was plagued with multiple disparate operational systems and warehouses. To reduce its administrative costs and improve operational efficiency, the... company implemented an integrated enterprise data warehouse, in partnership with Infosys. This enterprise asset delivered a single pool of trusted data and also enhanced the quality of service.

Data Warehousing for a Health Benefits Company

A healthcare benefits company with a diverse mix of managed care products partnered with Infosys to implement a scalable architecture for mining its vast database.

Healthcare Major Accelerates Time-to-Market by 9 months using Service-Oriented Architecture

Faced with a portfolio of incompatible legacy systems that hindered its ability to compete, a healthcare major embarked on a multi-year business transformation program to attain market leadership. Infosys partnered with the client to define and implement an SOA framework ... to accelerate legacy re-vitalization, leading to a nine-month reduction in time-to-market and savings of US $12 million in the first year.

Infosys’ Integration and Collaboration Solution Helps Mercy Health Plans Enhance Customer Satisfaction

Mercy Health Plans (MHP), a full-service health management company, partnered with Infosys to enhance customer service. We customized our Integration and Collaboration solution to enable customer contact representatives of MHP retrieve customer information and provide better service. ... Our solution delivers an integrated view of customer interactions from a single, intuitive desktop interface by combining state-of-the-art web services technologies with design approaches (Service-Oriented Architecture). The solution helps enhance customer service and improve agent productivity.

Leveraging Service-Oriented Architecture for Competitive Advantage

QCSI, a provider of technology and services to automate claims adjudication and settlement processes, sought to migrate its Visual Basic-based tiered architecture. Infosys migrated its application to a service-oriented architecture based on Microsoft.Net, ensuring faster time-to-market.

ICD-10 Impact Analysis for a Leading Healthcare Organization in the U.S.

A leading healthcare provider sought to conduct an ICD-10 transition system impact assessment on all the enterprise applications. Infosys leveraged the iTransform™ product suite to complete the engagement, enabling automation that resulted... in immense cost savings and significant reduction in schedule concerning manual assessment. Automated iTransform™ product suite code base analyzers were used to evaluate the ICD-10 impact on the application code base.

HIPAA 5010 Impact Analysis

A multi-state managed care organization required assistance in HIPAA 5010 impact assessment on its application landscape. Using the iTransform™ product suite, Infosys assessed the business and technical impact of the transition... and provided a remediation road map, saving on significant costs and time associated with manual assessment.

Automating Services and Contracts Systems for a Healthcare Provider

A healthcare benefits provider wanted to upgrade its services and contracts system. The company engaged Infosys to implement HIPAA compliance of its pricing system

Electronic Health Records for the UK Government

A department of the UK Government which operates hospitals and clinics wanted a proof of concept for its Electronic Health Records project. The department partnered with Infosys to develop a modern healthcare system to be implemented nationwide.

HIPAA Compliance Solution for a US Pharmaco

A US Pharma company wanted to make its Individual Rights System HIPAA- compliant. Infosys implemented a Microsoft .NET application, enabling business users to maintain and inquire about various details of Member Rights Information and Disclosure Tracking.

Infosys Enables Health Insurer To Engage Patients in Their Healthcare Through Personal Health Record Model

A health management company sought the active participation of patients in their healthcare through a Personal Health Record (PHR) model. Infosys devised an integrated Electronic Health Record (EHR) and PHR program to enable membership loyalty... and collaboration between members and service providers.

Web Services Testing Enables Healthcare Organization to Cut Maintenance Costs

Infosys' Web services testing enabled a leading healthcare provider to test new and modified services. It resulted in a defect-free release and 93% savings in regression testing effort through automation. The client, with operations... across 60 countries, created an Internet-based Customer Ordering System by developing new Web services and modified its existing services.

Establishing a Testing Center of Excellence for a Commercial Health Benefits Company

One of the largest commercial health benefits company in the United States was challenged by an ineffective testing mechanism, frequent changes in requirements and a prolonged testing cycle. Infosys established a Testing Center of Excellence (COE)... and initiated a program to provide a cost-effective and standardized validation methodology focused on reliability, availability and stability of applications. We created a centralized knowledge management repository enabling effective knowledge transfer. We introduced uniform testing standards with adequate documentation across projects. Our solution resulted in 99.98% test effectiveness and 100% schedule adherence.

Aetna Optimizes Performance and Scalability of its Web Application

Aetna, a leading healthcare benefits provider, sought to optimize performance and address scalability issues of its WorkAbility® application. The company partnered with Infosys to discover performance bottlenecks with an aim... to optimize response time and reduce infrastructure costs. By adopting Infosys' DdIR (Discover, define, Isolate & Resolve) framework for post-production performance engineering, Aetna was able to improve the response time on an average by 21% while improving scalability to accommodate immediate growth in business.

Infosys - Aetna's Trusted IT Partner for more than a Decade

Infosys has played a significant role in Aetna's journey during the last couple of years. As a strategic partner to Aetna, Infosys provides a wide range of services ranging from business consulting, application development, validation... and testing services, systems integration, program management, requirements management, architecture services, maintenance, enterprise solutions services, and business process outsourcing.

Infosys helped a Large Blue Cross Blue Shield Organization Improve Efficiencies and Cost Savings in its Claims Processing System

A large Blue Cross Blue Shield organization upgraded its claims processing platform from version 2.0 to version 3.2. A lack of bandwidth to support the 3.2 version was creating inefficiencies. Infosys BPO helped the company adopt the new platform... by training the staff. Our approach involved WebEx sessions and knowledge management through detailed process documents and check lists for rapid training and application of concepts. We helped the company implement an operations excellence framework and improved the claims processing efficiency. Our solution reduced cost per claim by 27% within a span of five months.

Improving Efficiencies for a Healthcare Payor

A leading healthcare benefits company sought to streamline its claims processing system. Infosys used its Influx methodology to incorporate automation and new functionalities into the existing system.

Portal Strategy and Technology Architecture Enhancement for a Pharmacy Benefit Manager (PBM)

A Pharmacy Benefit Manager (PBM) sought a cost-effective portal strategy for increased web adoption, improved rate of drug switching of consumers, and an enhanced customer experience. Infosys devised a robust portal strategy aligned... with customer needs and healthcare trends. We also defined a portal governance model to manage and monitor future portal initiatives.