Better Healthcare at Reduced Costs through Data Management

Praveen Soti, Principal, Healthcare Consulting, Infosys, delivered a keynote lecture on data integration in healthcare, along with Tariq Abu-Jaber, WellPoint Inc.,... at the Harvard Quality Colloquium. The speakers demonstrated how enterprise data management enables integration across product and services resulting in better quality of healthcare. The key takeaways of the presentation were:

• Data integration impacts revenue and growth in membership. It increases penetration through integrated medical and behavioral health programs, specialty and clinical programs and decreases the cost of healthcare
• Enterprise data management enables customer-orientation by meeting the needs of customers better and enhancing the quality of healthcare

A Methodology for Business Process Design for RHIOs

Electronic Health Records (EHRs) reduce medical errors and lower administrative and medical costs. However, its implementation requires significant changes in ... business processes. Business process redesign is a big challenge for regional health information organizations (RHIOs) as EHR business processes have to be aligned with existing process flows of several organizations. Business process management, increased automation, process optimization, user training and end-user adoption ensure a successful EHR network.

Published in Journal of Healthcare Information Management - Vol. 21, No. 1. All Rights Reserved. Used by permission.

 

Mercy Health Plans uses Infosys' Integration and Collaboration solution to engage customers

Mercy Health Plans (MHP), a full-service health management company, partnered with Infosys to enhance customer service. We customized our Integration and Collaboration ... solution to enable customer contact representatives of MHP to retrieve customer information and provide better service. Infosys' Integration and Collaboration solution delivers an integrated view of customer interactions from a single, intuitive desktop interface by combining state-of-the-art web services technologies with design approaches (Service-Oriented Architecture). The solution helps you enhance customer service and improve agent productivity.

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