Health Plan e-Connect
A Gartner study reveals that by 2012, customer empowerment will make web portal experiences a fundamental differentiator among healthcare payors.
Having a cohesive Internet strategy and a robust popular portal that supports self-service are no longer a luxury. With the rise of consumerism, ubiquitous web access and demand for lower healthcare costs, portals are an integral part of health plans.
Infosys’ portal solutions and services include strategy, assessments, dashboards and payment technology. Our Health Plan e-Connect Solution enables you to build scalable portals that:
- Increase plan member satisfaction
- Improve drug utilization behavior
- Improve member retention and enrollment
- Lower overall administration costs and member savings through self-service
- Lower contact center call volume
Our solution is based on extensive experience working with portals and incorporates e-commerce best practices across industries. Depending on your portal maturity and needs, the solution offers various components to choose from:
- Portal Assessment and Portal Strategy
- Consumer Dashboard
- Sponsor / Broker Dashboard
- Payment Technology
- Assessment Tools
- ASP approach
- Call Center Integration
- Multi-channel Communication Methodology
The benefits of improved self-service capabilities will turn your web portal success into consumer loyalty and satisfaction.