Patient Relationship Management
Healthcare delivery organizations implement Customer Relationship Management (CRM) to meet rising patient expectations, enhance customer service and ensure customer loyalty. Fierce competition and evolving markets have paved way for customer-centric business models. These models need efficient communication and relationship management processes.
The Patient Relationship Management (PRM) solution from Infosys addresses the process of dealing with patients beyond face-to-face clinical services delivery. Our solution helps healthcare delivery organizations achieve several objectives:
- Increases patient satisfaction
- Integrates silos of information through a Central Master Patient Index
- Coordinates the delivery of healthcare through efficient multiple communication channels
- Efficiently manages patients with chronic diseases
- Improves the efficacy and outcomes of outreach initiatives
- Retains and expands the patient base through efficient Referral Management processes