Provider Centre of Excellence: Empowering Healthcare Providers

Overview

Infosys has established a strong presence in the healthcare domain, offering innovative solutions and robust support to both payers and providers. Our commitment extends beyond conventional services, evident in the establishment of our Provider Centre of Excellence - a hub committed to staying ahead of industry trends and crafting artifacts that empower Healthcare providers.

Provider CoE compromises domain experts tirelessly exploring innovative solutions for healthcare provider systems. Our focus is on enhancing resilience and efficiency, acknowledging the challenges faced in meeting the diverse needs of the population. Infosys stands as a beacon, offering open-armed acceptance of technology to transform and elevate the healthcare industry.

We aspire to guide healthcare providers navigate their NEXT by leveraging our rich experience across Provider value chain functions. Here are some of our key services we provide:

EMR Implementation for provider hospitals

Platform & Products engineering

Enterprise Data warehousing & analytical services

Hospital enterprise Robotics Process Automation & AI-led automation Services

Applications Development and Managed Services

Corporate functions – ERP implementation services

CRM solutions and services

Cloud modernization services

A hub committed to staying ahead of industry trends and crafting artifacts that empower Healthcare providers.

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In recognition of the dynamic nature of the healthcare industry, characterized by volatility, uncertainty, complexity, and ambiguity, we prioritize continuous self-improvement and evolution. The COVID-19 pandemic underscored the crucial role of the healthcare providers, many of whom were overwhelmed by unprecedented demand. Since then, the global demand for digital healthcare solutions has witnessed an upswing.

From telemedicine to remote patient monitoring, and an array of cutting-edge digital health technologies, these innovations have seamlessly woven themselves into the fabric of healthcare delivery, ushering in a transformative era in the industry. And that is precisely the space where Infosys excels - embracing of technology.
Provider CoE offerings are streamlined; interconnected; and advanced technology solutions that collectively aim to optimize healthcare workflows and elevate overall patient care standard in ever evolving healthcare landscape.
Provider CoE strongly believe in driving patient-centric innovations and services for our provider customers and as a part of COE we have designed several offerings which help our client leapfrog their next-gen digital transformation journeys.

Challenges & Solutions

Navigating organizational change management alongside historically sluggish adoption rates presents formidable hurdles in the healthcare industry.

Provider end-users do not always respond to newer applications well. We developed solutions and frameworks such as “iVCTOR - Infosys Virtual Care, Treatment, Observation and Rehabilitation” to help providers adopt Virtual Care focusing on modes of healthcare service delivery, departments/specialties, technologies across value chain and modifying SOPs and Policies.

There exist disparate sources of Medical information and lack of adequate interoperable applications in IT Portfolio.

Larger hospitals with multiple branches in a multitude of geographical locations need better management of applications and status reporting – teaching campuses, diagnostic centers, mobile clinics, etc. Our solution “iMASS - Maturity Assessment and Scalability solutions” drive rationalization and modernization of the same in order to optimize the IT cost and make support function more efficient.

The health seeking behavior of the consumers is evolving, posing a challenge to providers to meet the personalized needs associated with various diseases.

We understand that the emergence of personalized healthcare has revolutionized medical treatments, tailoring interventions to individual patient needs. Our focus is on fostering a profound understanding of patients’ needs to facilitate flexible solutions to optimize outcomes, satisfaction, and patient engagement through the disease management journey. Leveraging principles of human-centric design, core clinical concepts, and experience design, we have crafted digital patient care management solution assets for chronic and specialized disease conditions such as like Cystic Fibrosis, Breast Cancer, Stroke, Depression, Palliative care, among others.