What is BPM?

This paper is an introduction to business process management (BPM). It presents background and basic information on BPM, the importance of BPM, and the evolution of business transformation that has led to the BPM-based approach to flexible, rapidly evolving business.

Business Process Optimization for RHIOs

Implementation of an electronic health record (EHR) network entails significant changes in the business processes of participating organizations. Business process management, increased automation, process optimization, user training and end-user adoption together ensure... the success of an EHR network. Redesigned processes should be mapped to benefit lines and performance indicators and monitored continuously to identify improvement opportunities. New business work flows should match, if not exceed, the existing benchmarks for performance.

Business process redesign is all the more challenging in the context of regional health information organizations (RHIOs), as the business processes of the EHR network have to be aligned with existing process flows of several organizations, each with its own preferences and specific requirements. Even so, most of the discrete individual processes have to be converged, streamlined, assimilated and optimized in the redesigned business processes. This paper proposes a methodology for business process redesign and optimization for RHIOs. Published in Journal of Healthcare Information Management - Vol. 21, No. 1. All Rights Reserved. Used by permission.

 

Making HCOs Responsive, in Real-time

Healthcare organizations (HCOs) have made significant long-term investments in call centers and online initiatives. However, very few HCOs are able to consolidate and present data on membership, claims, billing and plans in real-time to enable members and... providers to make informed decisions. The onus is usually on the HCO to integrate these varied technologies and processes. Today, web services and development technologies have evolved to a point where process and data integration is possible without replacing the HCO’s core systems. Integration and collaboration services (ICS), supporting open standards such as XML, SOAP and WSDL, can provide more than a common user interface. In fact, ICS offers a holistic solution to HCOs that leverages their existing investments.

Healthcare Major Accelerates Time-to-Market by 9 months using Service-Oriented Architecture

Faced with a portfolio of incompatible legacy systems that hindered its ability to compete, a healthcare major embarked on a multi-year business transformation program to attain market leadership. Infosys partnered with the client to define and implement an SOA... framework to accelerate legacy revitalization, leading to a nine-month reduction in time-to-market and savings of US$ 12 million in the first year.

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