Business Process Management |
Enterprise Performance Management |
Reforms/ Regulations
Business Process ManagementImplementation of an electronic health record (EHR) network entails significant changes in the business processes of participating organizations. Business process management, increased automation, process optimization, user training and end-user adoption together ensure...
the success of an EHR network. Redesigned processes should be mapped to benefit lines and performance indicators and monitored continuously to identify improvement opportunities. New business work flows should match, if not exceed, the existing benchmarks for performance.
Business process redesign is all the more challenging in the context of regional health information organizations (RHIOs), as the business processes of the EHR network have to be aligned with existing process flows of several organizations, each with its own preferences and specific requirements. Even so, most of the discrete individual processes have to be converged, streamlined, assimilated and optimized in the redesigned business processes. This paper proposes a methodology for business process redesign and optimization for RHIOs.
Reproduced with permission from the Journal of Healthcare Information Management.
This paper is an introduction to business process management (BPM). It presents background and basic information on BPM, the importance of BPM, and evolution of business transformation that has led to the adoption of BPM-based approach in the flexible, rapidly evolving business environment.
Enterprise Performance ManagementHospitals must improve operations and enhance cost efficiency to navigate the economic downturn. The hospital supply chain provides several opportunities to effect a transformation. According to Infosys’ experts, integration of the supply chain cycle and revenue...
cycle provides visibility into hospital-wide information at a single point. It enables hospitals to track cost, utilization and reimbursement metrics effectively, and facilitates real-time decision making.
Bed management is a core operational activity in all hospitals. However, few hospitals have complete visibility of the process. Optimizing bed management is critical to the efficient functioning and performance of a hospital. Our white paper proposes an approach to analyze, control...
and optimize bed management. The Infosys approach to optimal bed management is a process-based redesign that leverages current applications, Business Process Management tools and techniques to provide visibility into the entire process.
Hospital performance management bridges the gap between conceptual planning and physical monitoring of the status of daily operations. It enables the management to identify the areas for performance improvement and continuously track metrics. Hospital performance management...
is the next generation of reporting, where data from different sources can be collected in a data warehouse, cleansed and presented in a logical manner on a dashboard using metrics. Our white paper proposes how hospitals can successfully implement hospital performance management to meet their objectives of growth and quality care.
Disparate data silos across hospital departments impede the gathering of real-time and actionable information in clinical medicine, operational performance and financial Key Performance Indicators (KPIs). A majority of hospitals have Business Intelligence...
(BI) systems that lack real-time information. Dashboards generated by BI systems can gather data on KPIs from different sources and present a 360-degree view of the hospital’s performance. They can identify and eliminate the root causes of poor performance. Our white paper demonstrates how dashboards enable prompt and accurate decision-making.
Healthcare organizations (HCOs) have made significant long-term investments in call centers and online initiatives. However, very few HCOs are able to consolidate and present data on membership, claims, billing and plans in real-time to enable members and...
providers to make informed decisions. The onus is usually on the HCO to integrate these varied technologies and processes. Today, web services and development technologies have evolved to a point where process and data integration is possible without replacing the HCO’s core systems. Integration and collaboration services (ICS), supporting open standards such as XML, SOAP and WSDL, can provide more than a common user interface. In fact, ICS offers a holistic solution to HCOs that leverages their existing investments.
Reforms/ RegulationsThe impending ICD-10 migration presents both business and technological challenges. The extensive and intensive testing involved is unprecedented for the U.S. Healthcare sector. The sheer volume of effort and the complexities involved drive...
organizations to develop an optimal ICD-10-centric testing life cycle. A well-planned, ubiquitous effort in the internal and third-party vendors' testing system is essential to overcome bottlenecks and achieve timely compliance. Our experts highlight key challenges involved in the exercise, and propose a comprehensive testing approach to surmount obstacles, even as they present testing strategies.
With the deadline for transition to HIPAA 5010 looming large, the Healthcare industry is scurrying to complete a hassle-free implementation. The migration will impact industry stakeholders including insurance companies, medical practitioners, research...
institutes, and government healthcare programs. Our experts outline benefits of implementation, associated intrinsic challenges and ideal testing methodology to simplify transition. Also highlighted are characteristics of best-in-class testing tools to facilitate a smooth and risk-free transition.
Technological innovation has evolved through years to suit the needs of times we live in. Innovation needs to be nurtured and managed towards business relevance. Our experts present a methodology to manage innovation effectively that would finally reflect in better service at a lesser cost.
Emergencies are a given in healthcare sector. Our white paper focuses on how digital convergence plays a decisive role in making real-time information sharing and care delivery much faster, affecting precious lives and near-accurate healthcare business.
The implementation of ICD-10 will greatly benefit the U.S. healthcare industry by reducing costs. This is achieved by increased efficiency of healthcare administration. Infosys' expertise and best practices with HIPAA, NPI and other strategic...
implementations provide organizations with a detailed approach for a successful ICD-10 implementation. Our experts provide insights and define solution strategies, requirements, architecture, and project plans.
Most healthcare organizations remain in the planning phase of HIPAA 5010 transition even after publication of the final rule. Despite repeated warnings from industry bodies and experts, the urgency of the situation is yet to sink in. Infosys' poll in August 2009...
revealed that majority of respondents are keen to meet the January 2012 deadline but there is little progress towards compliance.
Healthcare providers must go beyond the regulatory mandate to realize the benefits of ICD-10 transition. Infosys proposes a comprehensive approach that covers technical remediation along with operational and business aspects of...
transition. Our three-dimensional plan provides a holistic view of business portfolios, application portfolios and operational requirements.
For years, healthcare providers faced trouble in the selection, implementation and generation of sustainable value from information technology. The current guidelines of American Recovery and Reinvestment Act (ARRA) focus on meaningful use...
of Electronic Health Record (EHR) for reducing healthcare costs and enhancing care. In this paper, our expert argues in favor of EHR technology, underlining the importance to look beyond the compliance criteria to organizational transformations that maximize the value equation.
Pharmacy Business Management (PBM) plays a significant role in the Healthcare industry and is constantly evolving in a competitive market place. Demand for innovative programs like advanced...
drug utilization programs, pharmacy-medical integrated products and disease management programs are the key drivers for PBM. Social networking is also rapidly influencing the PBM landscape.
The mandate to move from HIPAA 4010 to 5010 transaction standards is an opportunity laden with risks. Infosys recommends a five-phase approach to minimize risks and maximize returns from the HIPAA transition. Our expert focuses on...
planning, risk management strategies, governance, and communication to ensure a successful transition.
Real-time alerts ensure clinical workflow compliance and achieve the performance measures of Pay for Performance programs. Clinical alerts can prevent medical errors, help the treatment team respond faster, ensure hospitals adhere to Good Clinical Practice by improving real-time...
decision making and comply with the measures of Centers for Medicare and Medicaid Services. Real-time alerts ensure clinical workflow compliance and achieve the performance measures of Pay for Performance programs. Clinical alerts can prevent medical errors, help the treatment team respond faster, ensure hospitals adhere to Good Clinical Practice by improving real-time decision-making and comply with the measures of Centers for Medicare and Medicaid Services.