Juniper Networks optimizes workflow and integrates business processes
Michel Langlois (Senior Vice President, Juniper Networks) shares how Juniper leveraged the size, experience and know-how from Infosys to scale up. The effort required 'de-engineering' and rethinking their existing processes. The company adopted a connecting-the-dots approach to collaborate with Infosys to optimize their workflow, identify gaps in their business approach, calibrate best practices, define roadmaps, and integrate business processes. According to Michel, knowledge from Infosys has brought considerable value in customer operations while generating a world-class transformation program.